WorksheetsComplaint Letter
Total questions: 13
Worksheet time: 7mins
What type of letter is the complaint letter?
Formal Letter
Informal Letter
Confidential
In the introduction of a formal letter you must ...
give your name and address.
state the reason for writing the letter.
ask the reader to keep in touch.
You may begin a complaint letter with ...
What's the content of the first paragraph?
It is used to explain what the complaint is about.
It gives details about what is wrong with the product.
It is used to explain what the writer wants to do about the situation.
What should be the content of the second paragraph?
it is used to explain what the complaint is about.
It gives details about what is wrong with the product.
It is used to explain what the writer wants to do about the situation.
What should be the content of the third paragraph?
it is used to explain what the complaint is about.
It gives details about what is wrong with the product.
It is used to explain what the writer wants to do about the situation.
You may finish a formal letter with ...
Yours faithfully
Yours sincerely
Yours
"Dear Mr.Smith" corresponds to ....
introduction
solution
greeting
What does a complaint letter include?
An opening
A solution
A problem or many problems
What is a complaint letter?
A letter to ask about information.
A letter to complain about a problem with a product or service.
A letter to analyse a problem and give suggestions of possible solutions.
Which is a common phrase to start a complaint letter?
We are interested in having a....
I'm writing to you to express my dissatisfaction with...
I'm pleased to inform you...
A letter of complaint must include ....
a title, subtitles, and recommendations
a description of the problem, its consequences and actions to be taken.
asking for an estimate of how much something will cost.
Which is correct?
I look forward to hearing from you.
I look forward to be heard by you..
I look forward to hear you..
