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WorksheetsTQM
Total questions: 19
Worksheet time: 14mins
Father of Quality Management is
W. Edwards Deming
Seiichi Nakajima
Henry Fayol
Henry Gantt
TQM is
Total quality management
Total quality measurement
Total quantity management
None of the above
Quality Trilogy is also called
Juran's Trilogy
Hentry Fayol's principle of management
Toyota Production System
None of the Above
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
TQM looks for companies to find improvement ideas for themselves. What is this called?
Benchmarking
Investigating
Improvement copying
Research
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
Total Quality Management (TQM) focuses on
Employee
Customer
Both Employee and Customer
None of the above
Quality management evolved in
China
Germany
Japan
USA
In an organization, who is responsible for Quality?
Quality Management Department
Production Department
The entire Organization
None of the above
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
The famous 14 points of Quality Management were introduced by
Philip Crosby
Edwards Deming
Joseph Juran
None of the above
Which is right for PDCA cycle?
Plan, Do, Check, Adjust
Plan, Do, Check, Act
Plan, Done, Check, Act
Play, Done, Check, Act
Definition: The ongoing process of improvement.
Mitigate
Incremental
Collaboration
Continuous Improvement
The objective of TQM companies should be
Revenue from Business
Customer Satisfaction
Employer Satisfaction
None of the Above
From the below , Which is the principle of TQM
Customer Focus
Employee Involvement
Decision making based on facts
All of the above
What is TQM?
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
The goods or services a company produces for its customer to their specifications.
The person(s) who will use the output directly
or who utilize it as an input into their work process.
Total Quality Management: A process developed by Dr. W. Ed Deming to increase productivity through quality control techniques
What is Quality?
Quality as defined by TQM: “Quality is determined by the customer.”
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
The goods or services a company produces for its customer to their specifications.
The person(s) who will use the output directly
or who utilize it as an input into their work process.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Process?
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
Quality as defined by TQM: “Quality is determined by the customer.”
The person(s) who will use the output directly or who utilize it as an input into their work process.
The first instance a team is together. They have little to no understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
The goods or services a company produces for its customer to their specifications.
