WorksheetsDay 2 Tools
Total questions: 10
Worksheet time: 10mins
CCA can get BRAS IP from NST tool :
True
False
CCA can search on NST with account number only to get customer's logs :
True
False
Checking existence of NAS port ID will be from :
ASSIA
Matrix
CST 360
CCA can get the service password from which tool :
Matrix
BSS
CST 360
CCA can check if CST subscribed in Family or Option Pack services from which of the below in NST tool :
Subscriber Database logs
Query LDAP profile
Query AAA session
Which tool check outage
Matrix
CST 360
NST
Which team that responsible for physical cases ?
NOC
IU
SLS
CCA can withdraw the ticket from ( Follow Up ) Pool in TTS :
True
False
Customer has ticket in ( Pending fixing TE ) pool in TTS , will inform him with SLA :
3 Working Days
3 Days
2 Days
CCA can check if customer subscribed with us in ADSL or VDSL from :
Matrix
NST
BSS
