NEW
Font size
WorksheetsEMEA Meeting 2022
Total questions: 10
Worksheet time: 8mins
Which are the KPI's used to grade countries and regions?
ACV, Net Revenue and R&D Costs
ACV, ACV/S&M, Churn, CX/Net revenue and new opps
New opps and churn
All of them
Which were the 3 biggest clients in terms of ACV in the region?
The Foschini, Mazda and Domino's
The Foschini, Whirlpool and Domino's
Elefant, Auchan and The Foschini
The Foschini, Whirlpool and Elefant
Name one of the success factors for Project Execution
Clear time for go live and specific deliveries
Professional Services charged
Having more than 2 SA's involved
Being Prime contractors
For how many clients are we currently doing active success in EMEA?
10
30
15
16
When do I necessarily need to involve a SE?
All opportunities no matter the size
All tier 2's and Tier 1's
Only when I have a Tier1 opportunity created in Salesforce
Since first call with prospects
What does the Customer Excellence team do?
Take only care of Zendesk tickets
Works as the main technological point of contact for the clients right after go live
Run brainstorming sessions for the Customer Success team
all of them
Which tool will we use for assigning an RFP to a SE?
Salesforce
Zendesk
Slack
Monday
What will be the main objective of the App architect area?
Training partners on sales
Offering hypercare to clients with difficulties and with sales decreases
Enabling, training, and supporting our customers and partners' development teams to build apps on top of the VTEX.IO
Developing local integrations
How much was the increase in budget for EMEA for 2022?
10%
50%
65%
60%
What is the EMEA ACV goal for 2022 (in USD)?
6.5MM
7.3MM
9.2MM
12.2MM
