WorksheetsServicenow
Total questions: 23
Worksheet time: 17mins
What is the difference between a Save and an Insert operation when on a form?
Insert saves the current record and keeps you on the form. Save creates a new record and takes you back to the...
Save saves the current record and keeps you on the form. Insert creates a new record and takes you back to the...
Save saves all the mandatory fields in the current record and keeps you on the form. Insert creates a new record and replaces it with the new content.
The operations are the same, but Insert is an operation that saves to the database faster
Table records are displayed in a list.
True
False
In what order should filter elements be specified?
Operator, Condition then Value
Field, Operator then Value
Value, Operator then Field
Field, Operator then Condition
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Before moving customization from instance with Update Sets,ensure that that both instances are different versions
Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
Never use the default Update Set as an Update Set
Use the Baseline Update Set to store the contents of items after they changed the first time.
What are two ways to generate an Event?
Knowledge article publication
Log entry
Business Rule
Workflow
What is a role in ServiceNow ?
A role is one record in the Role [u_sys_role] table
A role is one record in the Role [sys_user_role] table
A role is a persona used in Live Feed Chat
A role is a set of modules for a particular application
Which one of the following statements is true when an Administrator edits a workflow?
When the workflow is checked out, other users with roles can make changes and add comments
Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles
when a workflow is published, the workflow is available to the person who created it but not to other users with roles
To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited
Which one of the following statements is correct when referring to UI Actions?
UI Actions are only executed on the server
Conditions can be specified to determine when a UI Action appears
UI Actions on the Task table are not available to its extended tables
UI Actions cannot use scripts or be scripted
What is enabled when you elevate priviledges?
Abbility to create and modify Ws Security Profiles
Abbility to create and modify SOAP Security Policies
Abbility to access and modify to System Properties > Security module
Abbility to create and modify Access Controls (ACLs)
How is a group defined in ServiceNow?
A group defines a set of users that share the same job title
A group is one record stored in the Group [sys_user_group] table
A group is one record stored in the Group Type [sys_user_group_type] table
A group defines a set of users that sharethe same location
What module in the Service Catalog application does an Administrator access to begin a new item?
Items
Maintain Categories
Content Item
Maintain Item
What is Single-Sign-On (SSO) ?
A type of integration that enables a user to log in once and gain access to the ressources of multiple software systems without being prompted to log in again
A process that grants access to third-party software that allows ServiceNow to write to outside databases
A type of ServiceNow integration that updates existing ServiceNow instances
A ServiceNow application that maintains, stores, and validates passwords fpr access to ServiceNow applications
When the Business Service Management (BSM) map is displayed for a configuration item, where is CI located in the map?
The CI is at the bottom of a flow chart structure, and allthe CI that feed data to the CI are shown above.
The CI is at the top of a pyramide structure, showing allthe CI effected downward.
The CI is in the center of the map, with upstream CI anddownstream CI displayed
The CI is at the top of a flow structure, and all the CI thatfeed data to the CI are shown below.
Which one of the following is an accurate list of changes that are captured in an Update Set?
Changes made to: tables. forms, schedules and client scripts
Changes made to: tables. forms, groups and configuration items (CIs)
Changes made to: tables. forms, views and fields
Changes made to: tables. forms,Business Rules and datareccords
What are the steps to import new data from a spreadsheet
Define Data Source, SelecTransform Map, Run Transform
Load Data, Create Transform Map, Run Transform
Select Import Set, Select Transform Map, run Transform
Select Data Source, Schdule Transform
What is a Dictionary Override?
A Dictionary Override sets field properties in extendedtables
A Dictionary Override is the addition, modification orremoval of anything that could have an effect on IT services
Dictionary Override is an incoming customer update inan Update Set which applies to the same object as a newer local customer update
A Dictionary Override is a task within a workflow thatrequests an action before the workflow can continue
What role is requested to create or update Access controls?
content_admin
sys_admin
agent_admin
security_admin
What are the three basic workflow activities?
Approval, Notification, Task
Activity, Process, Task
Begin, Activity, End
Begin, Event, Test
Select the true statement: A Business Rule ...
Must run before a database action occurs
Monitors fields on a form
Must not run before a database action occurs
Its a piece of Javascript
What is the name of the new UI released with San Diego?
UI17
UX NOW
The Next Experience UI
The Now Experience UI17
Which of the Mobile applications is designed to interact with customer support, and customizable?
Now Mobile
Mobile Onboarding
Servicenow Agent
Now Support
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible and intangible business assets
The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
The CMDB archives all Service Management PaaS equipment metadata and usage statistics
The CMDB contains ITIL process data pertaining to configuration items
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four)
Service Processes
User Permissions
Tables and Fields
A Database
The Dependency View
