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Manscaped SEKO Regions

Total questions: 25

Worksheet time: 12mins

Name
Class
Date
1.

We can send charging base and cord to the Seko regions.

a)

True

b)

False

2.

We can't send a wall plug to SEKO regions

a)

True

b)

False

3.

We can send charging cables to Seko regions.

a)

True

b)

False

4.

What country is ZA?

a)

New Zealand

b)

South America

c)

Singapore

d)

South Africa

5.

What country offers £15.00 for a PHP?

a)

South Africa

b)

Singapore

c)

Europe

d)

United Kingdom

6.

What country offers €19.99 for PHP?

a)

Singapore

b)

Europe

c)

UK

d)

South Africa

7.

For Singapore orders - where does it ship?

a)

Singapore

b)

Belgium

c)

UK

d)

Europe

8.

What is the pull tag if the order will migrate to 3PL?

a)

Supply Stream Pull

b)

SS Pull

c)

CICO Pull

d)

Seko Pull

9.

If the tracking of an order in EU has no update within 9 business days, we can consider it as LIT already

a)

False

b)

True

10.

Scenario: Order Late Address Change With Pull Tag but no tracking.

Where can we edit the address?

a)

Ask the SMEs and Leads

b)

Portal

c)

Shopify

d)

We cannot edit it anymore

11.

Scenario: Order Cancelation.

Order without pull tag. Where can I cancel the order?

a)

Ask the Leads and SMEs

b)

Portal

c)

Shopify

d)

Order Late Cancelation

12.

EU Order - Where does it ship?

a)

Spain

b)

Germany

c)

Belgium

d)

United Kingdom

13.

Phone number is the most important information when sending a replacement.

a)

False

b)

True

14.

Germany is part of EU so we can answer these tickets as well.

a)

True

b)

False

15.

Cx is from Germany and reached out in English language.

a)

Answer in Germany

b)

Assign to the Germany queue

c)

Ask the SMEs Leads

d)

We can answer it

16.

Cx emailed us in Spanish language

a)

Assign to the Germany queue

b)

Assign to the Spanish queue

c)

We can answer it in English

d)

Ask Leads and SMEs

17.

Why do we say 3-12 business days is the delivery time frame for EU and UK?

a)

Because they are shipping from Belgium

b)

Courier delays

c)

As safety margin

18.

Which is not part of EU?

a)

Slovakia

b)

France

c)

Cambodia

d)

Ukraine

19.

If the tracking is not showing in Kustomer, what are you going to do first?

a)

Post in Slack for help

b)

Escalate for fulfilment delay

c)

Check in Portal and Shopify

d)

Send pending

20.

PHPs in Seko regions are taxless

a)

False

b)

True

21.

R400 is the cost of PHPs in Singapore

a)

True

b)

False

22.

SG$25 is the cost of PHP in Singapore

a)

False

b)

True

23.

Ireland is part of EU but ships from UK

a)

True

(Since it's closer)

b)

False

(It ships from Belgium)

24.

We need to manually add the 'Germany' tag for GErmany tickets

a)

False

b)

True

25.

Best practice when the verifying address is Googling it.

a)

False

b)

True