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WorksheetsTeam 1-City and Guilds Activity
Total questions: 26
Worksheet time: 13mins
Deodorizer is used to
remove stains
remove smell
wash windows
If the toilet water won't go down the drain, the drain is
clogged
plagued
bagged
Special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by:
The kitchen staff.
The dining room manager.
The housekeeping staff.
The chief steward.
The largest type of bed sheet is a
king
single
queen
During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:
Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.
Schedule a meeting with the hotel general manager to resolve the situation
Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.
Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.
Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
The convention services staff.
The housekeeping staff
The banquet staff.
The general manager.
In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
Kitchen areas.
Management offices.
Pool and patio areas
Exercise rooms.
The department housekeeping would interact closely on a daily basis would be
Sales
Engineering
HRD
Accounts
While servicing rooms priority should be given as
Guest requests, vacant rooms, occupied rooms
Vacant rooms, occupied rooms, guest requests
Occupied rooms, dirty rooms, guest request
Occupied rooms, guest requests, vacant rooms
Major public area cleaning should be undertaken between
0300 and 0800 hrs
1200 to 1800 hrs
Midnight to 0600 hrs
2100 and 0300 hrs
A frequency schedule tells you
How often to clean
How long it should take to clean
How and where to clean
How many people should clean
An adjoining room is a room
Opposite to each other
Next to the Elevator
Near to the stairways
Next to each other
Which of the following agents helps prevent bacterial growth during a cleaning operation?
Antiseptic
Disinfectant
Deodorant
Hydrochloric Acid
A floor finish in which marble chips are bound in water and cement, would have to be
Granolithic
Terrazzo
Marble
Mosaic
Wheels under equipments, bed etc to make them mobile and for easy movement.
Caster
Costar
Coaster
Custer
Parasol is
A person on guard near the beach
A chair placed near the swimming pool
A round wooden table on the beach
An umbrella to protect from the sun
What does skip clean means?
Thorough clean for each day
Skip an area
Floor to be cleaned later
The Head houseman to clean an area
Jakes is the other name for
Desk Control
Engineering Department
Lavatory
Restaurants
Johnny Mop is
A long handle mop to clean the glasses
A short handle mop to clean the W.C
A Long handle mop to clean the Windows
A short handle mop to clean the Tables
Guesthouse with bar and meals are offered.
Caravan
Caraven
Inn
Taverna
Linen used to cover and protect the blanket
Mattress protector
Day Cover
Crinkle Sheet
Duvet
Entrance lobby of the hotel is called
Balcony
Corridor
Foyer
Lounge
Which of the following items would not be stored on a room attendant’s cart?
Room keys
Soap bars
Towels and washcloths
Fresh drinking glasses
Which of the following items would not be stocked in a room attendant’s hand caddy?
Fresh drinking glasses
All-purpose cleaner
Dusting solution
Bowl brush
Why does a housekeeping manager need to understand the procedures of guestroom cleaning?
Housekeeping managers typically are responsible for cleaning guestrooms.
Housekeeping managers can’t set up inventories unless they know how to clean guestrooms.
Knowledgeable managers are better equipped to resolve problems.
.
It isn’t necessary for a housekeeping manager to understand guestroom cleaning.
Difficulty level of the quiz
Easy
Medium
Difficult
