WorksheetsIntro to Front Office_Tutorial 2 (DPP)
Total questions: 10
Worksheet time: 43mins
Mr Michael Webb called into Hotel West to make a stay reservation for 1 room.
Check-in: 17 Feb 2023 and Check-out: 20 Feb 2023
The Best available rate is SGD220++ per night. Calculate the total accommodation charges for the entire stay after 10% service charge and 8% GST.
Answer: SGD (a) (indicate to 2 decimal place)
An _____________ is a web-based marketplace that allows consumers to research and book travel products and services, including hotels & flights, directly with travel suppliers.
Online Travel Agent (OTA)
Central Reservations Call Centre
Global Distribution System (GDS)
Group Travel Agent
A walk-in reservation is created by the hotel's _________.
Sales
Front Desk
Central reservation call centre
Website
Jenny, the hotel's reservation agent received a call from Mr Mak to make a hotel booking. After completing the reservation, she sends a (a) letter to Mr Mak for reference.
Front desk agent has to collect sufficient deposit from the guest at check-in to cover both room charges and (a) .
Which of the following allows the front desk to place a guarantee deposit on hold until guest checks out?
debit card
credit card
NETS card
EZ-link card
Ms. Sally arrives at Hotel West to check-in. Her stay is from 17/2/2023 to 21/2/2023. Hotel is charging SGD 185++ per night for accommodation.
The hotel requires SGD 100 per night to guarantee for incidentals. Calculate the amount to be put on hold on Ms. Sally's credit card for deposit guarantee.
Answer: SGD (a) (round up to nearest hundredth dollar)
A (a) is a guest who has left the hotel without making arrangements to settle his or her account.
At check-in, a guest gives the front desk agent a debit card to guarantee for his stay. How should the front desk agent respond? (Select all that applies)
Reject the debit card and refuse to check-in
Ask for alternatives like credit card or cash
Process payment for room charges on debit card, inform guest other charges will be cash-on-demand basis
Proceed to hold a deposit on debit card for all charges
During check-in, the front desk agent presents a (a) card to guest. The document indicates details of the reservation made. Once the guest has verified that all is in order, he will sign on the document to acknowledge.
