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WorksheetsEnglish for Hotel Work Finals
Total questions: 45
Worksheet time: 3hrs 40mins
Phenpond: Good morning, Siam Hotel. Phenpond speaking. May I help you?
Sara: Yes. I'm looking for a hotel during my holiday in Bangkok. I'll go there with my friends, and we like shopping and nightlife.
Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, beauty salons, and restaurants. I'm sure you'll like it.
Sara: That sounds wonderful. I'll talk to my friends and call you back for a reservation later.
Phenpond: Sure. We'll be happy to help you anytime.
Sara: Thank you.
Phenpond: You're welcome
Who is Phenpond?
a guest
a janitor
a manager
a receptionist
Phenpond: Good morning, Siam Hotel. Phenpond speaking. May I help you?
Sara: Yes. I'm looking for a hotel during my holiday in Bangkok. I'll go there with my friends, and we like shopping and nightlife.
Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, beauty salons, and restaurants. I'm sure you'll like it.
Sara: That sounds wonderful. I'll talk to my friends and call you back for a reservation later.
Phenpond: Sure. We'll be happy to help you anytime.
Sara: Thank you.
Phenpond: You're welcome
Who is Sara?
a janitor
a guest
a receptionist
a manager
Phenpond: Good morning, Siam Hotel. Phenpond speaking. May I help you?
Sara: Yes. I'm looking for a hotel during my holiday in Bangkok. I'll go there with my friends, and we like shopping and nightlife.
Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, beauty salons, and restaurants. I'm sure you'll like it.
Sara: That sounds wonderful. I'll talk to my friends and call you back for a reservation later.
Phenpond: Sure. We'll be happy to help you anytime.
Sara: Thank you.
Phenpond: You're welcome
Why is Sara calling the hotel?
to book a room
to ask for information
to check in
to check out
Phenpond: Good morning, Siam Hotel. Phenpond speaking. May I help you?
Sara: Yes. I'm looking for a hotel during my holiday in Bangkok. I'll go there with my friends, and we like shopping and nightlife.
Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, beauty salons, and restaurants. I'm sure you'll like it.
Sara: That sounds wonderful. I'll talk to my friends and call you back for a reservation later.
Phenpond: Sure. We'll be happy to help you anytime.
Sara: Thank you.
Phenpond: You're welcome
Why is Phenpond so certain that Sara will like the hotel?
Because it's cheap
Because it's new
Because it's near a shopping area
Because it's the only one in the area.
Phenpond: Good morning, Siam Hotel. Phenpond speaking. May I help you?
Sara: Yes. I'm looking for a hotel during my holiday in Bangkok. I'll go there with my friends, and we like shopping and nightlife.
Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, beauty salons, and restaurants. I'm sure you'll like it.
Sara: That sounds wonderful. I'll talk to my friends and call you back for a reservation later.
Phenpond: Sure. We'll be happy to help you anytime.
Sara: Thank you.
Phenpond: You're welcome.
Did Sara book the hotel?
Yes, she did.
No, she didn't.
Maybe
She will call back later.
Receptionist: 1)_____________________ Green Garden Hotel.
2) _____________________________________?
Guest: I'd like to have some information about the room, please. Where is your hotel located in Bangkok?
Receptionist: Well, 3) _____________________, such as Central World, Siam Center, and a lot more.
Guest: Great. 4) _____________________________.
Guest: Thanks very much.
Receptionist: 5) ________________________________.
What sentence should be in No. 1?
our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.
It's my pleasure.
How can I help you?
Good morning.
I will consider it and call you again for a reservation in a day or two.
Receptionist: 1)_____________________ Green Garden Hotel.
2) _____________________________________?
Guest: I'd like to have some information about the room, please. Where is your hotel located in Bangkok?
Receptionist: Well, 3) _____________________, such as Central World, Siam Center, and a lot more.
Guest: Great. 4) _____________________________.
Guest: Thanks very much.
Receptionist: 5) ________________________________.
What sentence should be in No. 2?
our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.
It's my pleasure.
How can I help you?
Good morning.
I will consider it and call you again for a reservation in a day or two.
Receptionist: 1)_____________________ Green Garden Hotel.
2) _____________________________________?
Guest: I'd like to have some information about the room, please. Where is your hotel located in Bangkok?
Receptionist: Well, 3) _____________________, such as Central World, Siam Center, and a lot more.
Guest: Great. 4) _____________________________.
Guest: Thanks very much.
Receptionist: 5) ________________________________.
What sentence should be in No. 3?
our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.
It's my pleasure.
How can I help you?
Good morning.
I will consider it and call you again for a reservation in a day or two.
Receptionist: 1)_____________________ Green Garden Hotel.
2) _____________________________________?
Guest: I'd like to have some information about the room, please. Where is your hotel located in Bangkok?
Receptionist: Well, 3) _____________________, such as Central World, Siam Center, and a lot more.
Guest: Great. 4) _____________________________.
Guest: Thanks very much.
Receptionist: 5) ________________________________.
What sentence should be in No. 4?
our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.
It's my pleasure.
How can I help you?
Good morning.
I will consider it and call you again for a reservation in a day or two.
Receptionist: 1)_____________________ Green Garden Hotel.
2) _____________________________________?
Guest: I'd like to have some information about the room, please. Where is your hotel located in Bangkok?
Receptionist: Well, 3) _____________________, such as Central World, Siam Center, and a lot more.
Guest: Great. 4) _____________________________.
Guest: Thanks very much.
Receptionist: 5) ________________________________.
What sentence should be in No. 5?
our hotel is on Ratchaprasong road, near many shopping centers in Bangkok.
It's my pleasure.
How can I help you?
Good morning.
I will consider it and call you again for a reservation in a day or two.
"การจองห้องพัก"
reservation
receptionist
transportation
manager
"หลากหลาย"
antiques
luggage
varied
prefer
"แผนกต้อนรับส่วนหน้า"
receptionist
situate
front desk
bell boy
"คืนเงิน"
arrival
refund
refer
available
"การมาถึง"
arrival
refund
refer
available
"หรูหรา"
offer
charge
advance
luxurious
"เสนอ"
luxurious
charge
advance
offer
"ค่าธรรมเนียม"
balcony
charge
refer
confirm
"สิ่งอำนวยความสะดวก"
security
porter
facilities
vacancy
"ความปลอดภัย"
security
porter
facilities
vacancy
A person who carries bags to rooms for guests.
manager
housekeeper
bellboy
valet
A person who take care of the overall management of the hotel.
manager
front desk clerk
housekeeper
maintenance worker
The place where you exercise
heated pool
fitness center
spa
business center
The place where you are likely to find food and eat.
Spa
business center
Vending machine
hotel restaurant
a place with toys and games
playroom
babysit
upon request
kid-friendly
a room, which is joined to another one and has a door inside to connect with it
Adjacent room
Connecting room
Twin room
Adjoining room
A suite room is the _________________.
Most expensive room
Smaller than normal room
Single size bed
Blocked scenery
A room with two single beds for two people.
Suite
Family room
double room
Twin room
A room with four or more beds particularly suitable for a family with children.
Suite
Family room
double room
Twin room
A well-furnished and luxurious suite at the top of the building.
suite
penthouse
triple room
single room
From: Tony Lee (lee_tony@hotmail.com)
Subject: Information Inquiry
To: 707@dragonhostel.com
Date: Friday, March 26, 2:45 AM
Dear Sir,
We plan to visit Hong Kong between July 3 - 5, 2022 and we need a twin bedroom. Please let me know if they're available during our visit. Regards, Lee
Where is Mr.Lee writing the email to?
(a)
From: Tony Lee (lee_tony@hotmail.com)
Subject: Information Inquiry
To: 707@dragonhostel.com
Date: Friday, March 26, 2:45 AM
Dear Sir,
We plan to visit Hong Kong between July 3 - 5, 2022 and we need a twin bedroom. Please let me know if they're available during our visit. Regards, Lee
What date was the email sent?
(a)
From: Tony Lee (lee_tony@hotmail.com)
Subject: Information Inquiry
To: 707@dragonhostel.com
Date: Friday, March 26, 2:45 AM
Dear Sir,
We plan to visit Hong Kong between July 3 - 5, 2022 and we need a twin bedroom. Please let me know if they're available during our visit. Regards, Lee
What type of room does Mr. Lee need?
(a)
From: Tony Lee (lee_tony@hotmail.com)
Subject: Information Inquiry
To: 707@dragonhostel.com
Date: Friday, March 26, 2:45 AM
Dear Sir,
We plan to visit Hong Kong between July 3 - 5, 2022 and we need a twin bedroom. Please let me know if they're available during our visit. Regards, Lee
What does Mr. Lee plan to visit?
(a)
From: Tony Lee (lee_tony@hotmail.com)
Subject: Information Inquiry
To: 707@dragonhostel.com
Date: Friday, March 26, 2:45 AM
Dear Sir,
We plan to visit Hong Kong between July 3 - 5, 2022 and we need a twin bedroom. Please let me know if they're available during our visit. Regards, Lee
What city is Mr.Lee going to visit?
(a)
What is "SS5501"?
Place of issue
Family name
Passport No.
Address
What is "champagne in the room"?
special requirements
nationality
next destination
place of issue
What is "Seoul"?
special requirements
signature
next destination
family name
What is "35 Rousseau Street, Vienna"?
Date
Family name
Passport No.
Address
What is "801"?
First name
Family name
Room No.
Room Type
What kind of jobs are available in hotels?
housekeeper
concierge
doorman
teacher
Where do you sign in/check-in at the hotel ?
recipe
prescription
reception
restriction
The form to collect guest information of reservation
Reservation form
Reservation slip
Reservation diary
Dencity chart
If the guest reserve room on 5th May 2020 for a week, what date will the guest check out ?
10TH MAY 2020
11TH MAY 2020
12TH MAY 2020
13TH MAY 2020
