WorksheetsBilling
Total questions: 19
Worksheet time: 38mins
what is a payment self help option ?
a method or procedure for cx to make a payment
a type of way the cx can ask for help about their acc
a process of accessing the cx account
the process that you explain a payment refelcted on acc
what 2 payment options have a one time charge ?
-pay by phone
-CFS
-wallgreens
-CVS/pharmacy
-Autopay
-verizon retail store
what is the difference between the draft date and billing cycle ?
draft date can be changed and bill cycle as well.
both the billing cycle and draft dates are NRCs
the billing cycle is the date when the cx started service and draft date is when the autopay date was chosen.
what are the benefits of autopay ?
cx has a non recurring 10$ discount
cx can pay from any atm
cx can choose any available draft date
when does the 10$ discount begin to apply on autopay ?
it applies immediately after processed
it applies 1-2 billing cycles
30 days or less
depends on whether cx used a debit card or credit card
where can cx change their draft date ?
what is a reverse payment ?
the process of refunding cx money from their account
the process of giving a credit to cx on their account
the process of returning a late payment
what is the one time fee for a reverse payment ?
50$
60$
20$
35$
what is the amount of a late payment charge on the bill ?
9$
10$
3$
15$
what is a restoration fee ? and when does it apply ?
the one time 60$ fee that applies after services are activated for the first time
the one time 50$ fee that applies after services are restored
the one time 100$ fee that applies when cx doesn't pay for2 consecutive months
if a cx pays by check or money order, how long does it take for the payment to appear on the account ?
upd to 30 business days
3-5 business days
1-2 regular days
7-8 business days
an MRC is the monthly recurring charge the appears on every bill
TRUE
FALSE
an NRC is non recurring charge that appears on the bill as partial charges
TRUE
FALSE
NRC and MRC are both considered HDNO
FALSE
TRUE
what are some typical questions customers have regarding billing ?
Multiple options
when is my bill due?
when will i recieve my bill ?
why is my bill so high ?
where can i pay my bill ?
where can customers check the details of their taxes and fees ?
if the cx has pending past due, what page of the bill can they find that information ?
page 2
page 3
page 4
page 1
if cx has a past due of $296.27 and a current charge of $300.86 how much is the amount they have to pay immediately to avoid a disconnection ?
296.27
597.13
300.86
under what section would a BBE&E product appear on the bill ?
page 2 discounts
page 1 total charges
page 3 services and equipment
page 4 taxes and fees
