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WorksheetsLeaving Message by phone
Total questions: 50
Worksheet time: 25mins
Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”
Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”
It’s all right
Hold the line, please
Wait an hour, please
Sorry to keep you waiting
Operator : “Subsciption Division, Tempo Megazine. Can I help you?”
Caller : “Yes, I’d like to subscribe to Tempo.”
Operator : “Yes, ma’am …......
Caller : “This is Susan Olivia.”
Can I talk to Susan Olivia?
Shall I call you with your last name?
May I know who’s calling, please?
What’s your name?
The statement below which is appropriate for ending the phone conversation is ....
Alright, I’ll tell him
Don’t forget to tell him
See you tomorrow morning then
Sorry, I’ll call him first
Receptionist: “Good Morning, Le Dian Hotel, May I help you?”
Sofyan: “I want to call Mr. Brian at Room 24”
Receptionist : “Sorry, the line is busy”
Sofyan: ......
Could you call back later?
May I take a message?
Just a moment, please.
Could I leave a message for him?
Caller: “Hello .........… “
Nita: “I’m sorry, he is out. Could you call back at four?”
Caller: “Alrigt. Thank you”
Could you speak to Mr. Aziz, please?
Can I take a message from you?
Could I speak to Mr. Aziz, please?
Would you like to call him again?
Andre: “I need to book a room for this weekend. May I know the rate?”
Banu: “ ........… and which room would you like to have, single double?”
Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”
Will you put me through Mr. Brown?
Can I talk to the manager?
May I leave the message?
May I know who’s speaking?
Caller: “Hello ....…”
Receiver: “Yes, speaking.”
Caller: “I need some information about the product you launched yesterday.”
Could you tell me about your product, please?
Who’s speaking?
Could I speak to Mr. Iwan, please?
Could you put me through to Doni?
Chandra: “Hello, It’s Chandra. Can I help you?”
Bams: “Can I talk to Mr. Budi?”
Chandra: “Sure,.................”
He is in a meeting now
Just a moment, please
Any message?
Call him later
Receptionist: “Good morning, Nirwana Hotel. Can I help you?”
Caller: “Room 1023, please.”
Receptionist: “I’m sorry, there is no answer ….......”
May I take a message?
How do you spell it?
Can I leave a message?
I’ll put you through
"to hang up" means . . .
to call someone by mistake
finish a telephone call
Hello. Could I speak to Susan Malden, please?
......................., please. I'll see if she is in.
Call back
Hang up
Hold on
Pick up
I'm sorry. Mr. Garcia can't come to the phone at the moment.
.................................... leave a message?
How I
Do you like to
May I
Would you like to
I'm afraid Professor Grimes has just stepped out. Can ............... a message?
I give
I take
you give
you take
I'm afraid Barbara is not in.
Can I .................... a message for her, please?
give
leave
take
write
Hello! Mary's ..............................
calling
dialing
speaking
waiting
Claire: Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire: I’m afraid he’s in a meeting at the moment. Can I help?
Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the
meeting?
Claire: In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire: Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews
called and that I’m in the office all day if he could call me back.
Claire: Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire: 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye!
Claire: Goodbye!
Why isnot Mr Hopwood available?
Because He is having lunch
He is preparing some file at the moment
He is in a meeting
He is out at the moment
He goes with his clients
Claire: Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire: I’m afraid he’s in a meeting at the moment. Can I help?
Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the
meeting?
Claire: In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire: Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews
called and that I’m in the office all day if he could call me back.
Claire: Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire: 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye!
Claire: Goodbye!
What number can Mr. adrian Hopwood call?
five five five seven six eight two
five five five six two eight seven
five five five eight seven six two
five five five six eight seven two
five five five eight six seven two
When someone want to leave a message, he or she should say.....
I'm afraid he is in a meeting today
Hold the line please
Would you like to leave a message?
Can you tell him that........?
Based on the picture above, which number shows message?
1
2
4
5
Which one is the Ending of taking and leaving messages conversation?
Can I speak with..?
Hello good morning
“Thanks for calling/ Thanks for your call.”
Just a moment please I will put you through to Mr./Mrs....?
If the person being contacted is not there, then what advice is appropriate for the caller
Ask to wait
Offers callers to leave messages
Offers callers to call back
The right time to make a phone call to a company is :
12.00 to 14.00
10.00 to 12.00
17.00 to 20.00
If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is
Call back and say sorry
Waiting to be called back
No need to call back
What do you prepare first before making a phone call ?
Setting up a telephone message form
Prepare stationery and notebooks
Prepare the topic of conversation and the necessary information
If you are busy with a very urgent work, the phone in your room rings and all you have to do is:
Give an answer as soon as possible and apologize for the delay
Let the phone ring in the hope that the caller will tolerate your busy life and will call again
Respond immediately and state that you are very busy and should not be disturbed
The following types of incoming calls at the hotel that associated with guests are
(select more than one correct answer)
Messages
Contact with suppliers
Calls from people for guest
Complaints
The clerk who is responsible for handling incoming calls in the front desk area is
(a)
The right sentence to ask the caller to wait is
Wait a minute, please...
Hold the line, please...
We will call you back
Take a look at the following dialog :
Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?
Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six
What is Linda's phone number
08112685467
08112658476
08112685476
Choose a guest name that matches the following spelling :
el - ai- yu - es - eitch - ei - ow - qiu - ai
Leu Seaoqi
Liu Shaoqi
Liu Sheoqi
What does "taking phone message" mean in Indonesian?
menanyakan pesan telepon
menerima pesan telepon
meninggalkan pesan telepon
memberi pesan telepon
What does "caller" mean in Indonesian?
penerima telepon
penelpon
karyawan
pengirim pesan
What does "would you leave a message" mean in Indonesian?
bolehkah saya meminta pesan?
bolehkah saya meninggalkan pesan?
bolehkah saya pergi?
maukah anda meninggalkan pesan?
What does "put through" mean in Indonesian?
memilih
menaruh
menyambungkan
menjawab
What does "write down" mean in Indonesian?
membaca
mengeja
mendengarkan
menulis
What does "call back" mean in Indonesian?
menelpon
menelpon kembali
menelpon besok
menerima telepon
What does "hold on" mean in Indonesian?
pegang
memberikan
menyampaikan
tunggu sebentar
What does "Can I take a message?" mean in Indonesian?
bolehkah saya menerima pesan anda
bolehkah saya meninggalkan pesan anda
haruskah saya menerima pesan anda
akankan saya menerima pesan anda
What does "talk" mean in Indonesian?
meminta
memberi
berbicara
menerima
What does "tell" mean in Indonesian?
memberitahu
memberi
melakukan
berbicara
What does "just a moment" mean in Indonesian?
saat ini
menyambungkan
tunggu sebentar
menyampaikn
What does "ask' mean in Indonesian?
menunggu
memberikan
meminta
menerima
What does "engaged" mean in Indonesian?
rapat
menunggu
pesan
sibuk
What does "remind" mean in Indonesian?
mengingatkan
menjawab
menyampaikan
menelpon
What does "give" mean in Indonesian?
meminta
memberikan
menjawab
meninggalkan
Dear Lisa, Congratulations on your winning the first prize of the English debate competition. I hear about it from your Mom.
Love,Ella
The correct statements is . . . .
Ela has joined a competition
Lisa got a present from Ella.
Lisa is a winner of English debate.
Lisa's mother teaches her about the English debate
Dear Mrs. Karen,
Our prayers and good thought to your whole family. Hold on tightly to each other always! We are so blessed to have met Mr. Bram and will always remember his most generous heart. Your father was a great man, because he raised such a kind and noble son.
Warm regards,
Mr. Smith and family
Who has just passed away?
Mr. Smith’s father
Mrs. Karen’s son
Mr. Bram’s son
Mrs. Karen’s father
Dear willy,
Congratulations!
Wishing you luck and success in all that You do. Your new job is something to celebrate. You are someone to congratulate.
From Cathy
From the text we know that Willy is ....
Hardly to share the job
Lucky for choosing a good job
Successful In finishing the job
Successful in having a new job
Manakah yang termasuk Verb?
Knock, Keep, Look.
Cheap, Luxurious, Hilarious.
Slide, Key, Idea.
Through, About, Along.
When taking a phone call, what is the first thing The Receptionist should say?
Say "What's Your name?"
Say "Greeting and tell name of the company, and name of person who answer"
Say "How are you doing?"
Say "How do you do?"
