WorksheetsJIRA Software - Noon
Total questions: 15
Worksheet time: 7mins
How is the SLA measured on the SLP JIRA project?
Working days
Working hours
Calendar days
Weeks
What is the Payroll deduction for replacing an Access Card?
AED/SAR 100, EGP 500
AED/SAR 50, EGP 500
AED/SAR/EGP 50
AED/SAR 50, EGP 225
Who approves tickets to Release CCTV Recording?
SLP Manager
SLP HOD
SLP Supervisor
CCTV Operator
Who is managing all SLP Equipment tickets?
IT
SLP Manager
SLP Vendors / Contractors
SLP Project Manager
How many phones are allowed on Personal Equipment Access Approval tickets?
(a)
Who is the first Approver on SLP Visitors Access tickets?
SLP Supervisor
SLP Country Manager
HOD of location visited
The visitor's direct manager
Who raises PROC (Dynamics) and FIN Security Guards tickets?
(a)
What kind of corporate expense is CCTV equipment?
Amortization
OPEX (Operational Expenditure)
Depreciation
CAPEX (Capital Expenditure)
What is SLA for Time to First Response on SLP tickets?
(a)
Types on Incidents:
Road rage
Animal attack
Theft
Birthday party
What is the Time to Resolution for Shrinkage (Investigation) tickets in hours?
63
54
20
7
What is the SLA for Recoveries tickets (in hours)?
20
4
0
63
The options to Reject and Reassign tickets have been restricted for all SLP JIRA Project users, except the
(a)
A ticket can only be Rejected (a) hours after it was Created, and only after _ attempts have been made to reach the Reporter through comments on the ticket itself and email or Teams, without any response.
What is the origin of the JIRA name?
Short of BUGZILLA
Short of GODZILLA
Short of BUGJIRA
Short of GOJIRA
