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WorksheetsTraining - Group 2
Total questions: 8
Worksheet time: 3mins
What are some methods of on-the-job training presented?
Coaching, committee assignments, job rotation, job instruction
Coaching, committee assignments, mentoring, job instruction
Coaching, classroom lectures, job rotation, job instruction
Coaching, committee assignments, job rotation, role play
On the job is a practical approach for training whereas off the job is theoretical approach
True
False
CASE: Jim is in charge of staffing the new Customer Service Unit.
However, now he is concerned about how his representatives are answering the phones like acting defensively or not verifying customers’ information.
He knows they need training but realizes that training has to occur when his reps are on the job.
What training plan below should he follow? (Choose 2)
Follow Job instruction methods in On-the-job training
Carelessly tracking employees which forgive for all the mistake that not met standard
Trainer is operation executive, who is not an expert in customer service
Go through role play exercises before putting into practice.
CASE: Feedback of the previous performance management system included:
“Staff members were confused about what exactly needed to be completed when they were given little knowledges related to their jobs and there was no follow-up with appropriate actions while applying new system”
Which of the following could be defined as problems of the previous training program? (Choose 3)
Appraisals were led by teachers with little knowledge of their appraisees’ jobs
The method of previous training is lecture-based only
Do not keep track how employee apply these knowledges into their jobs
Clearly identifying training agenda and needs
What does the acronym ADDIE stand for when discussing Learning Objectives?
Analyze, Design, Development, Integration, Evaluation
Assessment, Design, Deliver, Implementation, Evaluation
Analyze, Design, Development, Implementation, Evaluation
Analyze, Deliver, Development, Implementation, Evaluation
Which phase of the ADDIE model examines the needs of the project, competencies reinforcement, and target audience characteristics?
Design
Analyze
Evaluation
Assessment
The very first session of training after recruitment?
Introduction
Internship
Safety
Job
Job training’s purpose is to reduce:
Waste
Inefficiency
Accidents
All of the answers above
