WorksheetsINTRO TO QM
Total questions: 20
Worksheet time: 15mins
The PDCA cycle stands for:
Plan-Do-Check-Assess
Plan-Derive-Check-Act
Perform-Do-Check-Assess
Plan-Do-Check-Act
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
What does TQM stand for
Total quality management
Total quality mindset
Total quality mindful
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
TQM & ISO both focuses on
Customer
Employee
Supplier
All of the above
Defined as the ability of a product to meet or exceed customer expectations
Degree of excellence
Conformance of requirements
Zero defects
Quality
This involves the characteristics of the product that are related to its appearance, feel, smell, or taste (if applicable).
Aesthetics
Special Features
Conformance
Perceived Quality
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
This dimension of quality refers to the total useful life of the product
Reliability
Durability
Performance
Conformance
Which of the following is responsible for quality objective?
Top level management
Middle level management
Frontline management
All of the above
