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WorksheetsCUSTOMER SERVICE & BUSINESS CULTURE
Total questions: 15
Worksheet time: 8mins
What was the first step of selling?
Authority
Out of Reach
Give and take
Social Proof
What is the last step of the Sales journey?
Authority
Cash
Scarcity
Marketing
The customer service offers ....
Express what others thinks about the product
The company solves everything
Listen and share all the issues about the product or service
Ignore the comments
That's why the clients always come back
Friendly employees
Nice products
Ignore the mentioned problems
Quality and price of products
How many times the chinese people must refuse the gift?
Two
None
up three times
Four
Chineses feel free to show up for business meetings as late as they desire
TRUE
FALSE
What was the name of the presenter?
Erin Meyer
Salma Meyer
Elizabeth Meder
Julia Mayer
Russians consider the left hand unclean and used strictly for bodily hygiene
TRUE
FALSE
You don't have to order beef dish at India
TRUE
FALSE
The chinese people consider important greetings with kisses
TRUE
FALSE
How many years she spent studying Business Culture?
9 years
6 years
16 years
15 years
Erin's colleague was ...
Russian
Mexican
American
Japanese
The eye contact isn't important in the Business Culture
TRUE
FALSE
How much percentage influence the consequences of getting customer service wrong ?
89 %
53 %
37 %
24 %
The increasing influence of social media is a good option
TRUE
FALSE
