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Practice Review Domain 4-Scheduling

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

1. What is computer scheduling

a)

Electronic appointment book

b)

Hard copy appointment book

c)

A document with a preset format that is used as a starting point so that it does not have e recreated each time.

d)

Procedures to prioritize the urgency of a call to determine when the patient should be seen.

2.

What is a scheduling matrix

a)

Procedures to prioritize the urgency of a call to determine when the patient should be seen.

b)

identifies a pattern of working and nonworking hours for the medical office by blocking out times on the calendar.

c)

Person or entity responsible for the remaining payment of services after insurance has paid.

d)

A patient's permission

3.

What is the importance of a schedule matrix

a)

Document informing a patient of when and how their PHI can be used.

b)

Fees collected from patient at the time of services.

c)

Ensures that staff and resources are in place to produce to optimal patient care experience

d)

A list of items in a package.

4.

What item SHOULD NOT be listed on a schedule matrix

a)

Administrative time

b)

Lunch time

c)

The duration of the types of appointments

d)

The vacation time for each medical assistant

5.

What is stream specific scheduling

a)

Patients are scheduled at the same time each hour to create short-term flexibility each hour.

b)

Two patients are scheduled to come at the same time to see the same physician.

c)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

d)

Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

6.

What is wave scheduling

a)

Patients are scheduled at the same time each hour to create short-term flexibility each hour.

b)

Two patients are scheduled to come at the same time to see the same physician.

c)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

d)

One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

7.

What is modified wave scheduling?

a)

patients are scheduled at the same time each hour to create short-term flexibility each hour.

b)

One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

c)

Two patients are scheduled to come at the same time to see the same physician.

d)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

8.

What is double booking?

a)

Patients are scheduled at the same time each hour to create short-term flexibility each hour.

b)

One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

c)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

d)

Two patients are scheduled to come at the same time to see the same physician.

9.

What is open booking?

a)

Patients are scheduled at the same time each hour to create short-term flexibility each hour.

b)

Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

c)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit

d)

Booking a number of patients who have specific needs together at the same time of day.

10.

What is clustering/ categorizing booking?

a)

Booking a number of patients who have specific needs together at the same time of day.

b)

Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

c)

Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

d)

Two patients are scheduled to come at the same time to see the same physician.

11.
The medical assistant should release only the information indicated on the release of information form.
a)
True
b)
False
12.
Before scheduling an appointment with a patient, the medical assistant should ask what physician the patient would like to make the appointment with.
a)
True
b)
False
13.
Before scheduling an appointment with a patient, the medical assistant should ask what physician the patient would like to make the appointment with.
a)
True
b)
False
14.
An established patient is always given an appointment with his or her primary care physician.
a)
True
b)
False
15.
If a patient calls by telephone to make an appointment, the medical assistant should repeat the date and time of a scheduled appointment before ending the call.
a)
True
b)
False
16.
The medical assistant should document the date and time the test was scheduled in the patient’s medical record.
a)
True
b)
False
17.
Elaine is preparing to set up the appointment schedule in the computer for a physician who does not want patients to be scheduled from 12:00 noon to 1:00 PM or from 3:10 PM to 3:30 PM. What is the term for these times in the appointment schedule?
a)
Fixed 
b)
Blocked 
c)
Clustered 
d)
Time-specific
18.
John Edmonds calls and asks to schedule an appointment with one of the nurse practitioners. He says he saw her for an appointment three months ago. Which of the following questions should Elaine ask first?
a)
What is your date of birth?
b)
Can you come in this afternoon? 
c)
What type of insurance do you have? 
d)
Would you prefer to see one of the physicians?
19.
If all of the following patients call the office, which should Elaine definitely schedule for an appointment that day?
a)
Patient with an unexplained 10-pound weight loss in the past 2 months 
b)
Patient who has a runny nose with a cough 
c)
Patient with a fever who has an earache with drainage
d)
Patient who was stung by a bee 6 hours ago with minor swelling at the site
20.
In the office where Elaine works, new patients and patients with physical examinations are given appointment times on the hour, and three patients are scheduled for rechecks or follow-up on the half hour. What is this type of scheduling called?
a)
Stream scheduling  
b)
Double booking 
c)
Wave scheduling 
d)
Modified wave scheduling 
21.
Why does Elaine call patients 1 or 2 days before their appointments?
a)
To remind patients that they have appointments
b)
To be sure that patients intend to keep their scheduled appointments 
c)
To assess the schedule and identify times for same-day appointments 
d)
All of the above
22.
Channa is answering telephone calls for the medical office. While speaking to a caller, the phone rings indicating a second call. She puts the first caller on hold to answer the new call. What should she say first?
a)
Good morning. This is Evans Family Practice, Channa speaking. 
b)
Can I put you on hold for a minute?
c)
Good morning. Who am I speaking with?
d)
Who is calling please?
23.
What time interval is frequently used to set up the appointment schedule in a medical office?
a)
5 minutes
b)
15 minutes 
c)
30 minutes
d)
45 minutes
24.
What is the minimum amount of time that would commonly be allotted for the examination of a new patient?
a)
5 minutes
b)
15 minutes
c)
20 minutes
d)
30 minutes
25.
Which of the following reasons for an office visit will require the most time?
a)
An immunization
b)
A postoperative checkup
c)
A complete physical examination
d)
A follow-up visit for hypertension
26.
A CMAA is asked to schedule a CXR for a patient. What is this an x-ray of?
a)
Carpals
b)
Chest
c)
Cranium
d)
Coccyx
27.
Which of the following should a CMAA explain to new patients prior to an initial visit?
a)
The procedure to cancel an appointment
b)
The immunization requirements for staff
c)
The staff's continuing education requirements
d)
The office procedure for a no show patient
28.
The Provider asks the CMAA to schedule surgery to remove a patient's gallbladder. What procedure will the patient scheduled for?
a)
Cholecystography
b)
Cholecystogram
c)
Cholecystitis
d)
Cholecystectomy
29.
Which of the following describes stream scheduling?
a)
Patients are seen according to medical necessity
b)
Patients are seen in any order they arrive
c)
Three patients are scheduled at 0900
d)
Patient's appointment is from 0900 to 0915
30.
What is the purpose of a provider matrix?
a)
Create flexible waiting times for patients
b)
Determine patient appointment times
c)
Differentiate between new & established patients
d)
Designates when a provider is unavailable
31.
What is the primary reason for a CMAA to document no-shows and cancellations with less than 24 hours notice
a)
Ensure billing accuracy
b)
Expedite insurance claims
c)
Maintain schedule integrity
d)
Accurate patient records
32.
What are CPT codes used to describe?
a)
Supplies used during surgery
b)
Type of insurance the patient has
c)
Services provided by providers
d)
Payments received from third-party payors
33.
When are patients scheduled in wave booking?
a)
Every 20 minutes
b)
Only before noon
c)
At the same time each hour
d)
Intermittently throughout the day
34.
Who is responsible for obtaining preauthorization for a scheduled hospital admission?
a)
Patient
b)
Hospital Business Office
c)
Plan Administrator
d)
Provider's Office
35.
How are patients scheduled in cluster or categorization booking?
a)
By age
b)
By insurance type
c)
In alphabetical order
d)
By appointment type
36.
When a patient signs an Advance Directive, who should sign as a be the witness?
a)
Attorney
b)
Family Member
c)
Non-Affliated Individual
d)
Provider
37.
A patient needs a cast removal, the only time the provider provides this service is on Mondays mornings. What is the type of scheduling?
a)
Open Hours
b)
Wave
c)
Double- Booking
d)
Clustering
38.
Which of the following,  schedules more than one patient at the same time with the same provider while, still allowing adequate time within the hour to see all scheduled patients?
a)
Double Booking
b)
Clustering Schedule
c)
Open Hours Schedule
d)
Wave Booking
39.
All information about a new patient is obtained when the patient comes to the first office visit.
a)
True
b)
False
40.
HIPAA requires that the patient to acknowledge the receipt of the notice of privacy practices in writing.
a)
True
b)
False

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