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Daily Communication #1: Phone Calls

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Hello, who is this?

a)

Hi, It's (Name)

b)

Who are you?

c)

Hello

d)

Thank you

2.

Who is this? (Formal)

a)

Hello, This is (Name), I am calling about..

b)

Hi, it's (Name)

c)

Hi, it's me

d)

Thanks

3.

How to put someone on hold? (Formal)

a)

Can I put you on hold for a moment, please?

b)

Hi, it's (Name)

c)

Gotta get back to you.

d)

Who is this?

4.

How to put someone on hold?

a)

Hold on a second

b)

Just an hour.

c)

What are you talking about?

d)

I don't understand.

5.

"Do you understand?" (Informal)

a)

Huh?

b)

I'm sorry, Could you repeat that?

c)

I can't hear you.

d)

Thank you

6.

How to clarify (Formal)

a)

Can you spell that?

b)

I'm sorry, Could you repeat that?

c)

Would you mind speaking a little more slowly?

d)

Huh?

7.

"Is Shena there?"

a)

I'm sorry, She isn't available at the moment.

b)

I don't know

c)

Please don't call again.

d)

Thank you

8.

relating to or belonging to a profession.

a)

Youtube

b)

Professional

c)

Clarify

d)

Formal

9.

Facts provided or learned about something or someone.

a)

Professional

b)

Information

c)

Clarify

d)

Available

10.

free to do something

a)

Available

b)

Clarify

c)

Chicken

d)

Professional