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FRONT OFFICE TOOLS AND EQUIPMENT

Total questions: 10

Worksheet time: 10mins

Name
Class
Date
1.

Used to collect the Reservation slips of guest which are sent through post or mail.

a)

CASH DRAWER

b)

CASH REGISTER

c)

FAX MACHINE

d)

RESERVATION RACK

2.

Used to record to cash transactions and maintain cash balances.

a)

CASH DRAWER

b)

CASH REGISTER

c)

FAX MACHINE

d)

RESERVATION RACK

3.

It is a drawer contains several types of columns used to place cash.

a)

CASH DRAWER

b)

CASH REGISTER

c)

FAX MACHINE

d)

RESERVATION RACK

4.

Used to send or receive official documents.

a)

CASH DRAWER

b)

CASH REGISTER

c)

FAX MACHINE

d)

RESERVATION RACK

5.

Designed to hold guest information slips which consist of guest name and room number.

a)

INFORMATION RACK

b)

KEY RACK

c)

VOUCHER RACK

d)

COMPUTER

6.

It is a container storing vouchers for future reference and verifications.

a)

INFORMATION RACK

b)

KEY RACK

c)

VOUCHER RACK

d)

COMPUTER

7.

Is an array of numbered of compartments used to stored guestroom keys.

a)

INFORMATION RACK

b)

KEY RACK

c)

VOUCHER RACK

d)

COMPUTER

8.

It helps in typing mails, printing receipts, letters, Surfing net

a)

INFORMATION RACK

b)

KEY RACK

c)

VOUCHER RACK

d)

COMPUTER

9.

Used in the front office to communicate with clients, whether taking reservations, checking in and checking out and other business arising at the front desk

a)

INFORMATION RACK

b)

KEY RACK

c)

VOUCHER RACK

d)

TELEPHONE

10.

Used to monitor certain areas of hotel.

a)

INFORMATION RACK

b)

KEY RACK

c)

CCTV/SECURITY MONITOR

d)

TELEPHONE