WorksheetsMODULE 4,5&6
Total questions: 14
Worksheet time: 5mins
This department monitors the account of delinquent customers.
(a)
An area in BPO which handles financial statement account of a
company.
(a)
Customers call this department to be updated with their current
billing chargers.
(a)
They sell the customer’s delinquent account to a BPO firm in
exchange for cash recoupment.
(a)
One of the reasons why companies hire BPO for financial services.
(a)
1. Means to help sales representatives to sell and close deals.
(a)
They are group of individuals who help customers to resolve
technological issues in products and services.
(a)
This skill means having good communication skills toward people.
(a)
and (a) 5. are customers ways to reach the tech team
in cases of technological problems.
“This is Mia from KFE Enterprise. I am calling to update your overdue bill
on your purchases.” This statement is an example of
(a)
E-commerce means
Commercial transactions using SMS
Commercial transactions conducted on the internet
Commercial transactions which transpire physically
None of the above
The following are examples of best products to sell online except
DIY items
Digital music
Technological products
Medicinal supplements
This is a common benefit of hiring third-party company in e-
commerce.
Assist in legal matters
Aid in human resource
Acquire financial service
Assure customer satisfaction
“Good day. I would like to order a bouquet of roses for my mother this
Valentine’s Day. Is it possible to deliver it asap?” This is an example of
(a)
