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WorksheetsQ3 FOS NC II SUMMATIVE TEST 2
Total questions: 20
Worksheet time: 15mins
1. (a) is the department tasked with handling all matters regarding room accommodation and maintenance.
2. (a) is the communication, accounting, and service center of the hotel.
3. (a) is a unit of the front office responsible for the immaculate care and upkeep of all guest rooms and public spaces in the hotel.
4. (a) refers to the control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis.
5. (a) is responsible for the hotel’s overall food production.
6. Recording financial transaction is one of the tasks assigned to the (a) .
7. Employee recruit is a specific function of the (a) .
8. (a) refers to planned learning experiences that teach hotel employees to effectively perform their current jobs.
9. Maximizing the use of space in the hotel is the responsibility of the (a) .
10. (a) is the department responsible for the total maintenance and upkeep of the internal and the external physical facilities of the hotel.
1. The front office is one of the departments under the ______division.
A. HUMAN RESOURCE
B. RESERVING ROOMS
C. ROOMS
D. BUSNESS CENTER
2. This refers to the process of booking rooms before the arrival of the guests.
A. HUMAN RESOURCE
B. RESERVING ROOMS
C. ROOMS
D. BUSNESS CENTER
3. This refers to entering “one’s name in a list”.
A. ROOMS DIVISION
B. GUEST LEDGER
C. REGISTERING GUEST
D. FRONT OFFICE
4. An activity where hotel guests are given or allocated rooms.
A. BUSNESS CENTER
B. ASSIGNING ROOMS
C. SALES AND MARKETING
D. ACCOUNTING
5. The main function of the ______ department is to make the hotel a viable concern.
A. REGISTERING GUEST
B. FRONT OFFICE
C. ACCOUNTING
D. SALES AND MARKETING
6. The unit that monitors and manages the financial resources of the hotel.
A. ACCOUNTING
B. FRONT OFFICE
C. REGISTERING GUEST
D. GUEST LEDGER
7. The department is responsible for hiring or screening potential personnel and training them.
A. HUMAN RESOURCE
B. RESERVING ROOMS
C. ROOMS
D. BUSNESS CENTER
8. Responsible for maintaining an effective means of communication concerning hotel guests.
A. ROOMS DIVISION
B. GUEST LEDGER
C. REGISTERING GUEST
D. FRONT OFFICE
9. Responsible for maintaining an effective means of communication concerning hotel guests.
A. REGISTERING GUEST
B. GUEST LEDGER
C. ACCOUNTING
D. SALES AND MARKETING
10. The unit which provides guest services which include copying, computers, fax, and so on.
A. BUSNESS CENTER
B. ASSIGNING ROOMS
C. SALES AND MARKETING
D. HUMAN RESOURCE
