WorksheetsCPS NEW HIRE KAHOOT 1
Total questions: 12
Worksheet time: 24mins
How many USB 3.0 ports come standard on the Latitude E7270?
1
2
3
4
Using Turbo Tech, look up part #TC2P0. Which of the following is NOT true about this part?
It has a Displayport connection
It is red in color
It has a fan
It is made by Nvidia
What is not a way we uphold the Quality Policy?
Net Promoter Score
Listening to our Customers
Social media trends
Continual Improvement
What is an extra benefit of ProSupport Plus?
SupportAssist use
Accidental Damage coverage
North American Support
Customer's Case is owned through resolution
When logging troubleshooting steps, what do we want to avoid documenting?
Troubleshooting steps results
Approvals from Support
Personal information about customer
When the issue occurred
If a case includes lots of acronyms, abbreviations, and jargon then it is probably NOT….
Thorough
Accurate
Concise
Readable
If we understand the client's technical level we can…
Avoid using confusing jargon with the client
Know if we need to talk down to the customer
Know how long the call is going to be
Tell if they are lying about previous troubleshooting
Why is it important to build rapport?
Creates trust with the client
Makes the client feel like a number
Allows us to do troubleshooting steps without explaining why
So the client will be less needy
What model is targeted towards gamers?
XPS
Precision Workstation
Alienware
Latitude
What dispatch option allows a client to ship their system to Dell for repair?
Authorized Repair Center
Advanced Resolution Center
Ship n' Fix
Depot Repair Center
Using TurboTech: What is the Maximum amount of memory a Latitude 5400 can have?
128 GB
64 GB
4 GB
32 GB
When do you need to set your out of office in Outlook?
When you return from vacation
Every night at the end of shift
When you're watching Zack Snyder's Justice League
When you go to lunch
