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WorksheetsCPS NEW HIRE KAHOOT 2
Total questions: 17
Worksheet time: 34mins
What is the first step of the Troubleshooting Theory Model?
Envision
Probe & Define
Identify problem cause
Gather Symptoms
What is the tool within SFDC that makes it easy to pick parts?
What is the term for a part that we recommend a technician install?
CRU
GRU
SKU
FRU
The customer has a new issue, but case was closed 3 days ago, what do you do?
Create a Child case under the original
Open a new case and work the new issue as the owner
Re-open the case and log under that one
Tell customer to get assistance from the case owner
What is the maximum amount of memory that can be used in an XPS 8940?
64GB
16 GB
32 GB
128GB
Which of the following best describes a No POST issue?
The system has no lights or sounds
Stuck on Dell splash screen
You see the Windows splash screen
You see a blinking cursor
A product description displays the following information: "OPT 9020,MT,BTX,HF,WW."
Optiplex 9020 with a mini tower form factor
Optiplex 9020 with a ruggedized chasis
Optiplex 9020 for a United States Federal customer
Optiplex 9020 with ProSupport Plus
Which of the following components is always permanently attached to the system board?
Hard Drive
BIOS Chip
Memory
Heatsink
How many USB ports does an Inspiron 7790 AIO have?
5
2
4
6
What section of the process would we troubleshoot if we do not see or hear anything?
Boot
POST
Video
Power
If we can get past the Dell splash screen, but cannot see Windows, then we've completed all processes EXCEPT...
Post
Boot
Video
Power
What is not a function of a hard drive?
Stores and saves information after system has been shut down
Stores personal data
Temporarily stores data that disappears when computer is shut down
Houses the operating system
What portable component does not have an equivalent component on a desktop?
The AC Adapter
The Battery
None of the Above
The Power Cable
Which is not a type of warranty we would service?
Accidental Damage
Advance Resolution Center
KYHD
Basic
Which mobile product line is built for business customers such as engineers or animators?
Latitude
Precision
XPS
Inspiron
A BUID (Business Unit Identification) of 11 indicates what about the system?
That it is located in Canada
That it is the 11th system ordered
That it is located in the US
That the system belongs to a small business
What is the greatest movie ever? Of all time?
Jurassic Park
Jurassic Park
Jurassic Park
Jurassic Park
