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WorksheetsCPS NEW HIRE KAHOOT 3
Total questions: 18
Worksheet time: 36mins
Which of the following is considered an open-ended question?
"What do you see?"
"What is your address?"
"What LEDs are lit?"
"Is anything on the screen?"
For a Latitude E6540, flashing Num Lock, flashing Caps Lock, and Flashing Scroll Lock lights indicate what?
a System Board Failure
a Memory Failure
a Processor Failure
a Hard Drive Failure
The system boots into the OS but there is nothing on the Display. What are we troubleshooting?
No POST
No Power
No Video
No Boot
Once you resume contact after putting a customer on hold, what's the first thing you should do?
Thank for customer for holding
Apologize for putting them on hold
Jump right into diagnosing the issue
Sit silently on the phone until they say something
Which of the following would be an appropriate strategy for reacting to an angry customer?
Match their tone
Ask the customer if they want to speak to your manager.
Put the customer on hold until they calm down.
Let the customer vent and empathize with the situation
Which of the following components would NOT generally be a point of failure during system POST?
Motherboard
Processor
Memory
Hard Drive
What is meant by, "performing a minimum to POST?"
Disoconnect all componenets except PSU, MOBO, RAM and CPU
Disoconnect all componenets except PSU, MB, RAM and HDD
Disoconnect all componenets except PSU, MOBO, RAM and DVD player
None of the above
Which of the following best corresponds with a cracked LCD screen on a portable computer?
A pattern of ink spots, a spider web, or an oil spill.
Flickering Video
Nothing on the screen
Black vertical lines
When dispatching a part, where is the first place you should look for the part?
SPMD (Spare Parts Master Database)
Service Tag Lookup
APS (Auto Parts Selector)
The Customer's order configuration
What chassis type does this description line refer to: "OPTI 7010,LANIKAI 7 SFF A."
Small Form Factor
Mini Tower
Ultra Small Form Factor
Desktop
What is the LCD size for the Latitude E6430?
13.1"
14"
15.6"
17"
Which tool in Windows shows a list of currently running processes?
Task Manager
MSConfig
Event Viewer
Device Manager
Which Windows OS troubleshooting tool uses the bare minimal set of drivers and services for the OS to run?
System Restore
Last Known Good Configuration
MSConfig
Safe Mode
Which of the following scenarios correctly describes BOMing a part number?
Removing a part number that is backlogged
Seeing which systems might have been sent with that part
Taking a kit part number and viewing all components
Flagging an incorrect part selected by Delta
Which of the following issues would NOT be covered by Accidental Damage?
Computer destroyed in an office fire
Cracked LCD due to a pencil left on the keyboard
Misaligned plastics due to the system being dropped
No POST after a coffee spill
In order for the customer to receive NBD service, the dispatch process must be completed before
5 PM Dell standard time
5 PM customer's local time
5 PM EST
5PM Jurassic Park time
Using SPMD, what can you discover about part # 6TTY6?
PCIe I/O Cad
500 GB Hard drive
130 W AC adaptor
4GB Dimm
BONUS QUESTION: How many minutes are the dinosaurs on screen in Jurassic Park?
11 min
30 min
20 min
15 min
