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WorksheetsLUX - DAY 2
Total questions: 10
Worksheet time: 5mins
The following can be seen in the CC tool Home Page
Customer First Name
Order Number
Customer Last Name
All of the above
Order Flow & Status : ______ at this stage you can no longer make amendments.
Order Being Packed
Created
Scheduled
Shipped and Invoice
Order Flow & Status : _____ at this stage the payment will be taken.
Released
Awaiting Procurement Transfer
Shipped and Invoiced
Scheduled
Our dispatch SLAs ( Service Level Agreement) is __ hours
24
36
48
72
In the image shown is the customer registered?
Yes
No
Action Menu : To create a return on the customer's behalf you must to which tab?
Lock Return Form
Create Return
Transaction Details
Cancel Order
Price Adjustment can be done by anyone.
True
False
Action Menu : This tab will allow us to change the order shipping method.
Change Fulfillment Options
Where is my shipment?
Transaction Details
Change Order Shipto Address
What does this icon in CC tool means?
Shopping
The order was placed by a consultant using Buy on Behalf
The order contains notes
None of the above
What does this icon means in CC tool?
The order was placed by a mobile device
The order contains JIT Transfer
The order contains a Price Adjustment
Fail refund on order
