If the legal name is hyphenated and the customer says only one name you will pass PII

If you ask appropriate questions that drives to resolution you will get a

If you don't tag a Quick text in your case you will get a

If you transfer the case when is not necessary you will get a Yes

If only one issue of the customer is resolved you will get a

If you give the steps to the customer to check the balance in the app you will get a yes in accurate expectations

If you follow the correct actions to resolve the issue you will get a miss in Followed workflow and actions

If we pass PII we can disclose account specific information to the customer

If you follow the IRF workflow to resolve a P2P dispute it will be a