WorksheetsWorkplace Readiness Skills (D)
Total questions: 10
Worksheet time: 5mins
31) When resolving conflict, the main goal is to:
A. debate the problem and choose a winner.
B. find middle ground or a win-win solution.
C. explore solutions but punish both parties.
D. determine the strengths and weaknesses of concerns.
32) At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
A. Restate the key question and ask if your understanding is correct.
B. Smile and answer the question as soon as possible.
C. Ask for the person’s email address so you can send him/her your answer.
D. Focus on one part of the question and answer that, then move on.
33) What part of your speech sets the tone, gains trust, and gets the audience's attention?
A. Supporting evidence
B. Conclusion
C. Introduction
D. Non-verbal body language
34) While waiting on customers, you notice an elderly woman looking at new computers. You should
A. assume she knows less about computers than the younger customers you serve.
B. approach her and ask her in a very loud voice: Are you lost ma'am?
C. treat her as you would any other customer.
D. wait for a coworker to help her.
35) Why is having cultural diversity on a company’s staff a good idea?
A. There is a broader range of talents, skills, and creativity.
B. It creates work ethic.
C. The work environment will be more ethical.
D. It meets the federal regulations.
36) All of the following are barriers to respecting diversity EXCEPT:
A. fear.
B. stereotyping.
C. segregation.
D. acceptance.
37) A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
A. That a coworker will step in on her behalf and serve the customer.
B. To be fired, reassigned, or demoted.
C. A promotion for demonstrating integrity.
D. That no harm is done to the customer.
38) Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
A. integrity.
B. work ethic.
C. diversity.
D. critical thinking.
39) Being considerate of other people and cultures is an example of which workplace readiness skill?
A. Respect for diversity
B. Professionalism
C. Work ethic
D. Critical thinking
40) While in the workplace, you meet a person with a disability. You should
A. avoid eye-contact and do not offer any assistance.
B. ask a coworker to help the person if you have no experience.
C. treat the person with dignity and respect.
D. ask questions about the origin of the person's disability.
