WorksheetsPayment Arrangement
Total questions: 10
Worksheet time: 6mins
How much is the Support fee for setting up a Payment Arrangement on our end?
$15
$10
$5
Free
What are the eligible scenarios wherein we can have a Payment Arrangement deleted? Select all answers that apply.
Customer made an error and calls within 24 hours to explain the PA was set for the wrong date
Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.
Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.
Customer is unable to pay off the current installment balance
How many days past due would make customers eligible to set up a Payment Arrangement without using a FDP?
15-30 Days
10-15 Days
0-15 Days
0-30 Days
Which of the following scenarios should never be done
Never provide information about any grace periods when a PA fails.
Never place temporary adjustments to make a customer eligible for a PA.
Never place a collection hold when a customer is not eligible for a PA.
Never use Samson for a PA when Atlas and Special Instructions states customer is on negative file. This will result in a failed Payment Arrangement.
On what Account status can a Payment Arrangement be set up?
Active
Suspended
Cancelled
When a Payment Arrangement fails, how many hours should the customer wait in order to set up a new one?
24 hours
48 hours
72 hours
96 hours
Payment Arrangement is available for what Account types?
Individual
Business
NCC
Prepaid
If a Suspended account sets up a Payment Arrangement, does it bring the account back to Active status?
YES
NO
When a customer creates a new account, is their first Bill eligible to be set up under a Payment Arrangement?
YES
NO
If a customer has a past due balance that is 31+ days, what should they do in order to set up a Payment Arrangement?
Cancel Account
Pay total balance
Settle the 31+ days past due balance
Ask for adjustment
