Font size
WorksheetsCDI 5 MIDTERM EXAM
Total questions: 25
Worksheet time: 21mins
The characteristics of an effective police correspondence are as follows, except:
Correctness
Completeness
Control
Courtesy
The aim is to avoid error which may be inadvertently done in spelling, punctuation, price, specification, sentence structure and grammar among others, the correspondence should be thoroughly edited.
(a)
In order to communicate effectively and project a positive image, these should always be remembered, except:
Your language should be clear, concise, specific, and respectful.
Each word should contribute to your purpose.
Each paragraph should focus on several ideas.
The parts of the letter should form a complete message.
This type of correspondence is used to request information about a company or organization such as whether they anticipate job openings in the near future or whether they fund grant proposals from non-profit groups
(a)
Which of the following is the essential content of the introduction in a correspondence?
It articulates the details of the message.
Restates the main point and may include a call to action.
The names the recipient, often including address and date
It establishes the overall purpose of the letter.
In writing an e-mail, it is not proper to keep the subject line short and to the point.
TRUE
FALSE
When you have received a misdirected e-mail which can be damaging to others, the proper response is to:
Return the e-mail to the sender letting the person to know that you received it by mistake.
Forward the message to his friends for notification.
Let the person discover his mistake.
Broadcast the e-mail to everyone.
As a final precaution after writing a letter of complaint, let a friend or colleague review the letter for him to give you an objective opinion on the suitability of the letter.
TRUE
FALSE
Evaluate if this personal note is appropriate in business letters "You've been such a terrific customer the last six years, I wanted to make sure I handled this personally. Please make sure you call me directly if you have any questions and have a great time!"
YES
NO
In Police correspondence, it should always be considered that the superiors are pre-occupied hence, they don’t have no ample time to read wordy letters that would only tarry their work. This refers to what characteristics?
(a)
These are impressive, bombastic and unnecessary use of long words and stuffy style that complicates the message of a letter or memorandum and makes it less understandable or readable to the receiver
Gobbledygook
Legalese
Verbose
Embellishments
The use of the word “policy of disinformation” must be avoided in police correspondence for it as example of –
(a)
This is akin to acts or expressions that manifest politeness, civility, affability, urbanity, considerateness and respectfulness.
Correctness
Completeness
Conciseness
Courtesy
Evaluate if this statement is appropriate: “This pertains to your delivery that I ordered last 10 February 2021 and was delivered yesterday, Tuesday, 16 February 2021 by your delivery men in our new address in 101 central Avenue, Quezon City that contains several broken items.”
YES
NO
Evaluate if this statement is appropriate: “This pertains to your delivery that I ordered last 10 February 2021 and was delivered yesterday, Tuesday, 16 February 2021 by your delivery men in our new address in 101 central Avenue, Quezon City that contains several broken items.”
In relation to the above-mentioned problem, if the statement is not appropriate, what could be the reason?
Gobbledygook
Legalese
Verbose
Redundancies
Evaluate if this statement is appropriate: “This pertains to your delivery that I ordered last 10 February 2021 and was delivered yesterday, Tuesday, 16 February 2021 by your delivery men in our new address in 101 central Avenue, Quezon City that contains several broken items.”
In relation to the same problem above, which of the following is a more appropriate statement?
Your delivery dated 16 February 2021 contains 20 broken chandeliers.
Last 16 February 2021, you have delivered the chandeliers with damages.
I have received the chandeliers but the 20 pieces are broken
All of them
The use of the word “last but not the least” must be avoided in police correspondence for it as example of -
(a)
It is a device used to estimate the reading level appropriate to your written correspondence
The Fog Formula
The Readability Formula
The Fog Index
The Readability Index
PCL Abayon is always checking the document if it carries all the necessary messages intended to be transmitted. This is to prevent possible clarification calls or replies that may only delay transactions including desired actions to messages. This may refers to the characteristics of –
Correctness
Completeness
Conciseness
Courtesy
This is the use of the words that exactly serve your purpose.
(a)
The use of the word “completely eliminated” must be avoided in police correspondence for it as example of -
Gobbledygook
Legalese
Verbose
Redundancies
Modern writing requires us to refrain from using terms that discriminate or show biases in the treatment of males and females.
TRUE
FALSE
In writing an e-mail, your goal is to always put other persons at ease, not make them uncomfortable. Which of the following is the proper manner to make it possible?
Avoid using these abbreviations and acronyms.
Send the letter with welcoming emoticons.
Use friendly words.
Lay down the messages using the proper jargons.
Never use e-mails for the following, except:
Resigning from a job
Sending condolences for a death
Requesting for a supply
trying to discuss a subject that has been an ongoing argument
These are usually sent with a cover letter that briefly explains the purpose of the enclosed document and a brief summary.
Follow-up Letters
Transmittal Letters
Letters of Inquiry
Letter Request
