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ATTITUDES AND JOB SATISFACTION

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

The belief that "discrimination is wrong" is a value statement. Such an opinion is the _____ component of an attitude.

a)

cognitive

b)

affective

c)

reactive

d)

behavioural

2.

Leon Festinger would propose that the desire to reduce dissonance would be determined by all of the following EXCEPT _____.

a)

the importance of the elements creating the dissonance.

b)

the degree of influence the individual believes he or she has over the elements

c)

the rewards that may be involved in dissonance.

d)

the extent to which attitudes are widely held by society

3.

If attitudes and behaviour are inconsistent, individuals will most likely _____.

a)

change their behaviour

b)

change their attitudes

c)

change either their attitudes or behaviour

d)

do nothing

4.

_____ describes a positive feeling about your job resulting from an evaluation of its characteristics.

a)

enlargement

b)

satisfaction

c)

engagement

d)

involvement

5.

Job _____ measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.

a)

commitment

b)

satisfaction

c)

involvement

d)

organization

6.

_____ commitment refers to an employee's obligation to remain with an organization for moral or ethical reasons.

a)

Affective

b)

Continuance

c)

Theoretical

d)

Normative

7.

_____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the work she does.

a)

Employee engagement

b)

Normative commitment

c)

Cognitive support

d)

Job enrichment

8.

People with positive _____ believe in their inner worth and basic competence.

a)

Locus of control

b)

Self-monitoring behaviour

c)

Core self-evaluations

d)

Levels of enrichment

9.

Quietly continuing to do your work, even though you're dissatisfied, is an example of _____ response to dissatisfaction.

a)

exit

b)

voice

c)

loyalty

d)

neglect

10.

Steve is unhappy with his job. He takes every possible holiday and sick day and sometimes shows up for work late. He is expressing his dissatisfaction with a _____ response.

a)

exit

b)

voice

c)

loyalty

d)

neglect

11.

Attitudes have three components: cognition, affect, and behaviour.

a)

TRUE

b)

FALSE

12.

Research has concluded that people seek consistency among their attitudes and between their attitudes and behaviour.

a)

TRUE

b)

FALSE

13.

Job involvement refers to an individual's general attitude toward his or her job.

a)

TRUE

b)

FALSE

14.

At the individual level, satisfaction generally leads to productivity.

a)

TRUE

b)

FALSE

15.

Managers should place a greater emphasis in factors intrinsic to the job, such as making the work challenging and interesting, rather than focusing on salary increases to increase job satisfaction.

a)

TRUE

b)

FALSE