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WorksheetsThe Value of Loyalty Quiz
Total questions: 11
Worksheet time: 4mins
To comply with 2022 Loyalty Requirements, the following MyLearning Module should be completed in Phase 1
2022 Loyalty Training
InterContinental Ambassador
The Value of Loyalty
This module should be completed by...
GM & Hotel Experience Champion
FOM & Exceutive Housekeeper
All Colleagues
The 3 phases of Loyalty Compliance Trainings must be completed before:
The end of 2022
The end of April 2022
No deadline for completion
Among the 9 Winning Metrics, how many Metrics are specifically focused on Loyalty?
None
2
3
Recognizing IHG Rewards members at Check-In is your chance to make a Great First Impression
True
False
To simplify member recognition and understanding of our highest tier, "Spire Elite" tier was renamed to:
Spire Gold
Spire Diamond
Diamond Elite
The newest tier introduced, starting at 20 nights with an industry-leading 40% bonus point structure is called...
Gold Elite
Diamond Elite
Gold Champion
Which of the following is NOT one of the extension Loyalty Programs that are also offered for specific brand or business needs
InterContinental Ambassador
IHG Business Rewards
Kimpton Inner Circle
Crowne Plaza Dare to Connect
Merlin application that helps in managing business related to IHG Rewards guests more efficiently is...
LoyaltyConnect
Hotel Experience Source
HeartBeat Medallia
Complimentary room upgrades (subject to availability) & Guaranteed room availability (72 hours in advance) are benefits of...
All Membership Levels
Gold Elite
Platinum & Spire (Diamond) Elite Tiers
Platinum Elite
Points are earned on eligible charges billed to the room folio. Eligible charges can include:
Qualifying Room Rates
OTA Bookings
Spa & laundry bills
Room Service bills
All of the above
