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WorksheetsWorkplace Skills
Total questions: 72
Worksheet time: 36mins
Which of the following is NOT a possible cause of conflict at work?
gossip
jealousy
courtesy
misunderstandings
Part of having a good work ethic is to seek help from.....
co-workers and supervisors at work
classmates and teachers at school
family and friends at home
all of the above
Willingly working hard to get the job done shows you are
innovative
skilled
motivated
valued
A set of rules that defines appropriate behaviors is called a
textbook
code of conduct
homework journal
playbook
What benefits are received by teamwork?
there is no diversity
everyone has different strengths
all ideas are the same
everyone is trying to be the leader
The most important aspect of teamwork above all else is
Tardiness
disrespect
communication
impatience
A positive work ethic will help you to be successful at
school
work
home
all of the above
How can you improve your work ethic?
arrive late to class
fail to do homework
take responsibility of for your success
make excuses
When resolving a conflict at work, it is important to
be respectful and calm
be honest and empathetic
use active listening skills
all of the above
Soft skills are talents you are simply born with and cannot be learned or improved.
True
False
Soft skills easily transfer from one job to the next or from school to work.
True
False
Active listening means never asking questions.
True
False
Employers expect certain things from employees. One important trait that employers look for in employees is “initiative.” Initiative means
a. doing things on your own; being a self-starter.
b. showing respect for other works.
c. calling your boss when you cannot come to work.
d. making sure your work is marketable.
The amount of income tax that is withheld from a person's payroll check is based on the information provided on the:
a. W-2 form.
b. W-4 form.
c. 401K form.
d. W-9 form.
On Tuesday, Emma’s supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do?
a. Discuss the problem with her supervisor.
b. Come in early to work to finish the jobs.
c. Ask coworkers to complete one of the projects.
d. Finish what she can; deadlines can usually be changed.
5. Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost-effective. Which is the most correct explanation of the supervisor's decision?
a. The cups are not worth what they cost.
b. Cups are not a product Ivan's company normally sells.
c. Giving away cups did not generate enough new or continuing business to pay for the cups.
d. Ivan and the other employees gave away too many cups.
You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get home at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
a. Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.
b. Agree to stay and finish your project without question because the work is more important.
c. Since you first committed to help your neighbor, tell your co-worker you cannot stay and why.
d. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?
a. Remain calm and report the problem to the manager’s boss.
b. Directly confront the manager about the situation.
c. Ask the manager to stop speaking in such an inappropriate way.
d. Join in with the use of the inappropriate language to fit in.
Why is having diversity in a company culture’s staff a good idea?
a. There is a broader range of talents, skills, and creativity.
b. It creates a homogenous work ethic.
c. The work environment will be more ethical.
d. It meets the quota for minority cultures.
Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?
a. Report Ashley to the human resources manager.
b. Let these inappropriate actions go because it will get better with time.
c. Ignore Ashley but make sure her peers know.
d. Write an email to her parents explaining the situation and asking for help.
You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?
a. Make sure the customer knows this will never happen again and later report it to the restaurant manager.
b. After talking with another server, ask the head chef to come out and apologize to the customer profusely.
c. After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.
d. Have the restaurant manager offer a substitute and a significant discount on the overall meal.
Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?
a. It is the ethical thing to do and is therefore morally correct.
b. Most employees wear safety glasses as a safety precaution.
c. Safety glasses should always be worn on the shop floor.
d. All global companies suggest that employees wear safety glasses.
What is the definition of employability skills?
Transferable skills need to do well on the job interview
Hiring the right employee
Transferable skills needed by an individual to make them employable
Which of these are signs of a bad employee?
Frequent absences
Missed deadlines
Improper language use at work
Poor quality of work
All of the above
Which description best describes this employee?
High achiever
Lacks enthusiasm
Organized
Detailed oriented
Good employability skills that help to get your hired keep you employed.
True
False
Having a professional appearance doesn't matter to employers.
True
False
What are some examples of good time management?
Goal setting and meeting goals
Multitasking
Creating and keeping deadlines
Thinking strategically.
All of the above.
What are some examples employers want for mental efficiency at work?
Good listening skills
Creative thinking
Attention to detail
Public speaking
All of the above.
Which of these best demonstrates proper business etiquette?
Always say "please" and "thank you"
A handshake is still professional
Foul language is acceptible
Answer A and B
What is an example of demonstrating positive behavior when given direction or criticism?
Verbally responds sharply back to defend ones action/s
Expresses ideas clearly and effectively and is a good producer
Talks about co-workers behind their back
Blames others
Being able to work effectively in teams is important because
Teamwork improves efficiency and productivity
Feedback from others provides great learning opportunities
Teamwork offers different perspectives and feedback from the team members
Teamwork creates unity in the work environment
All of the above
The interview is the time for the interviewer to find out about your work skills, knowledge, and history.
True
False
What should you NOT wear to a job interview?
A watch
Polished shoes
Clothing slightly dressier than what you'd wear on the job
Lots of perfume and aftershave
During an interview, make sure you do this with each person in the room:
make eye contact
ask each person a different question
tell a joke
give a soft handshake
If you offer your cell phone number to a potential employer, then make sure your voicemail has a ______ greeting.
catchy
musical
standard
funny
You should take it easy on perfume and cologne before an interview.
True
False
Both women and men should keep accessories to a minimum during an interview.
Yes
No
What dress code generally means dressing professionally without being overly formal?
Formal
Business Casual
Casual
What is an example of business casual for women?
Jeans and a t-shirt
Oversized sweaters and slacks
Plunging necklines and wrinkled fabric
A simple blouse with slacks
What is not an example of business casual attire for men?
Light-colored, pressed button-down shirt
Polo shirt with jeans
Navy blue blazer with khakis
Short hemlines, skin-tight fits, & plunging necklines are acceptable for a job interview.
True
False
Keep your makeup natural, avoiding dark eyeshadow, bright lipstick, or heavy foundation during an interview.
True
False
How many references will you typically need to list?
5
3
2
1
What should you use to fill out your application?
Red pen
Pencil
Blue or Black pen
My favorite color pen
What should you write in a section that does not apply to you?
Leave it blank
N/A
This does not apply to me, sorry.
Draw a smiley
Who could you put as a reference?
Teacher
Coach
Friend
All of these!
Which of the following is typically the first section of a job application?
Education and work experience
Job-related questions
References
Personal information
Aptitude is
the state of having a job
a subject that especially appeals to a person
a special talent for doing something
the location where work takes place
A career is
a special talent for doing something
the state of having a job
a person's job or business
the job field in which a person trains and works
A skill is
the job field in which a person trains and works
a subject that especially appeals to a person
the ability to do something well
the act of getting ready for something
If you personally go into a business to pick up a job application,
it doesn't matter how you look or dress
dress professionally or appropriately for the job
go in with a friend for moral support
have a friend go in for you.
When picking up or dropping off an application, if you get an opportunity you should:
introduce yourself to the manager
try not to interrupt anyone
not bother the manager
Which choice should not be used for answering this question
"How to introduce yourself impressively?"
Make eye contact.
Smile
Use appropriate body language.
Stare at one interviewer.
Choose the best answer for this question “Why should we hire you?”
I’d really love to bring my diverse skill set to your company.
Nothing! I'm perfect!
Says “hire me”.
I am a professional in this way.
Choose the best answer for this question
“What is your greatest strength?”
My beauty.
I am a skilled salesman with over ten years of experience.
I known every secret in my previous company.
I can eat as much as you think.
Choose the best answer for this question
“What is your greatest weakness?”
I can’t work under pressure.
I have no weakness.
I've learned to make my perfectionism work to my advantage.
I am an expert, so I can deal with everything.
Choose the best answer for this question
“Why are you leaving “ or
” why have you left your job?”
My current job puts a lot of focus on individual achievements, but I'm really looking forward to working in a collaborative environment.
I don’t like colleague.
My boss is too fierce.
I don’t like environment around the building. It has many homeless.
Choose the best answer for this question
“What are your salary expectations?”
If this is the right job for me, I am sure we can come to an agreement on salary.
Maybe 200,000-400,000 Baht.
Up to you!
I bet that will be very high price.
Choose the best answer for this question
“How do you handle stress and pressure?”
I don’t know.
I can’t. I don’t know how.
It was my role to manage the invoicing process.
I try to react to situations, rather than to stress.
Which sentence should not be used to answering this question?
“Describe a difficult work situation or project and how you overcame it.”
Share details around this example in order to make the story believable and engaging.
Avoid talking negatively, or extensively, about other people.
Tell exaggerate story.
Interviewer really wants to know about, which is how you can successfully perform in a challenging situation.
Choose the best answer for this question
“What are your goals for the future?”
In the short term, I hope to work as a sales representative for a company such as yours.
I love customer support because I love the satisfaction that comes from helping someone solve a problem.
I’ve always been passionate about education.
I can't meet a deadline to save my life.
