Is the most commonly used type of flowchart in contact centers. It

              identifies the steps, activities and decision points when contacting

              customers.

It arranges the macro steps within a process from the top, which

             includes the major activity topic, to the bottom, which includes minor

             activity.

Are assisted in knowing how a process progress across areas or people.

             It is very important to clarify the roles, duties and responsibilities of each

             call center staff or administrator.

Is a symbol on any data that agents or customer can read whether via

             soft or hard copy.

Can represent resources generated or used in any type of flowchart.

Is a symbol indicating any steps that is curried out by an agent manually

not automatically.

Is an area in diagram where control is consider transferred.

Is a symbol representing several reports or multiple documents.

Contact agents spend a great deal of time sitting on a chair and

                when they do such a position adds stress to the spinal structures .

Can protect an agent from noise exposure prevalent among contact  centers.

Workers may experience tension on the wrist when they always try to

               move the mouse to adjust the placement of the trackball which is a

         motion detector.

Contact center agents using computers at work may experience the

               effects of radiation in their eyes.

When contact center demands too much from their employees, they

               become stressed.

Refer to the psychological exhaustion and diminished efficiency

               caused by overwork or prolonged exposure to stress.

Is an employee’s positive regard of his or her position and task at work.

Refers to the standards skills competence and character expected of

               a member of a highly trained profession.

What is sacrificed is the general physical condition of the worker.

The first step toward maintaining control of hazards and risks in the

               workplace is to know and accept that while such things can be

               experience and cannot be avoided.

It is important to list the risk according to company’s priority or the

               gravity of a situation. When conducting such  evaluation consider the

               acoustic conditions in the contact center.

Is a branch of agricultural that studies the proper way of growing

               flowers, fruits, vegetables, and other ornamental plants.

Refers to the planting of fruits and vegetables from seedlings to their maturity.

Is the art of arranging plants together such that they look attractive  and appealing.

Is the avenue to express the artistic talents of the horticulturist by

              creating beautiful surroundings using colorful plants, grasses and shrubs.

Being open minded means being willing to accept change and adapt

               to such changes to meet set goals.

Being an innovator means being able to introduce new ideas or  

                create innovative, original products that are better.

Being risk taker means having the willingness to take on possibilities to

                develop and improve the business despite the accompanying risk.

A problem solver solves conflicts and sees to it that all problems have

               corresponding solutions.

Refers to the potential consumers of a product or service.

It refers to the tangible goods to satisfy customers and give the

                business profit. A product must be need of your target market. It

                should be acceptable and worth buying.

It refers to the activities provided by the business to attract customers

               to buy/ patronize a product. Promotion refers to the techniques and

               strategies used to encourage and persuade target customers to avail

               of the product or serve.

Used in shipping trash, fertilizer, plants and other materials to be used in farming.

Used in loosening soil and in segregating weeds and other waste

        materials found in the soil.

It is a spoon-like farm tool which is usually used in digging, especially canals.

Used in cutting and maintaining grasses in the lawn.

Used in cutting branches, grass, post and other weeds.

Used in cutting twigs, branches and stems of plants.

Used to easily water plants s it can evenly pour water into the soil.

Used for spraying usually chemicals like pesticides onto plant.

Used for pulverizing the soil.