WorksheetsChapter 2: Stakeholder relationships, social res, co-gov
Total questions: 20
Worksheet time: 10mins
Stakeholders' power over businesses stems from their
ability to withdraw or withhold resources
media impact.
ability to generate profits
political influence.
Those who have a claim in some aspect of a firm's products, operations, markets, industry, and
outcomes are known as
shareholders.
stockholders
stakeholders.
claimholders
Which of the following do not typically engage in transactions with a company and thus are not
essential for its survival?
Employees
Investors
Customers
Secondary stakeholders
The degree to which a firm understands and addresses stakeholder demands can be referred to as
a stakeholder orientation
a shareholder orientation
the stakeholder interaction model.
a two-way street.
Which of the following industries tends to generate a high level of trust from consumers and
stakeholders?
Insurance
Mortgage lenders
Technology
Banks
Which of the following is not a method typically employed by firms when researching relevant
stakeholder groups?
Surveys
Guessing
Press reviews
Internet searches
A stakeholder orientation can be viewed as a(n)
the necessity for business success.
continuum.
polarizing concept.
expensive proposition.
Public health and safety and support of local organizations are issues most relevant to which
stakeholder group?
Community
Investors
Suppliers
Customers
The first of the three activities that are associated with the stakeholder orientation is the
organization-wide generation of data.
set of consumer attributes identified.
organization's responsiveness to intelligence.
the organizational strategy of target markets
Stakeholder orientation is not complete unless it includes
clear accounting procedures.
feedback from special-interest groups.
activities that actually address stakeholder issues.
marketing strategy.
Stakeholders provide resources that are more or less critical to a firm's long-term success
Yes
No
Social responsibility in business refers to maximizing the visibility of social involvement.
Yes
No
Three primary stakeholders are customers, special interest groups, and the media.
Yes
No
The most significant influence on ethical behavior in the organization is the opportunity to engage in unethical behavior.
Yes
No
A description of corporate social responsibility should include a list of all of the following except
corporate rights.
environmentally friendly activities.
corporate duties.
values.
In ascending order, Caroll's four levels of social responsibility are
ethical, legal, economic, philanthropic.
economic, legal, ethical, philanthropic.
economic, ethical philanthropic, legal
legal, ethical, economic, philanthropic.
The stakeholder perspective is useful in managing social responsibility and business ethics.
Yes
No
Which of the following are not typically secondary stakeholders?
Television news anchors
Trade associations
Trade associations
Customers
A firm that makes use of a _____ recognizes other stakeholders beyond investors, employees, and
suppliers, and explicitly acknowledges the two-way dialog that exists between a firm's internal and
external environments.
stakeholder model of corporate governance
stakeholder interaction model
stakeholder bias
corporate interface model
Which of the following are not typically primary stakeholders?
Investors
Shareholders
Employees
Trade associations
