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Chapter 2: Stakeholder relationships, social res, co-gov

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Stakeholders' power over businesses stems from their

a)

ability to withdraw or withhold resources

b)

media impact.

c)

ability to generate profits

d)

political influence.

2.

Those who have a claim in some aspect of a firm's products, operations, markets, industry, and

outcomes are known as

a)

shareholders.

b)

stockholders

c)

stakeholders.

d)

claimholders

3.

Which of the following do not typically engage in transactions with a company and thus are not

essential for its survival?

a)

Employees

b)

Investors

c)

Customers

d)

Secondary stakeholders

4.

The degree to which a firm understands and addresses stakeholder demands can be referred to as

a)

a stakeholder orientation

b)

a shareholder orientation

c)

the stakeholder interaction model.

d)

a two-way street.

5.

Which of the following industries tends to generate a high level of trust from consumers and

stakeholders?

a)

Insurance

b)

Mortgage lenders

c)

Technology

d)

Banks

6.

Which of the following is not a method typically employed by firms when researching relevant

stakeholder groups?

a)

Surveys

b)

Guessing

c)

Press reviews

d)

Internet searches

7.

A stakeholder orientation can be viewed as a(n)

a)

the necessity for business success.

b)

continuum.

c)

polarizing concept.

d)

expensive proposition.

8.

Public health and safety and support of local organizations are issues most relevant to which

stakeholder group?

a)

Community

b)

Investors

c)

Suppliers

d)

Customers

9.

The first of the three activities that are associated with the stakeholder orientation is the

a)

organization-wide generation of data.

b)

set of consumer attributes identified.

c)

organization's responsiveness to intelligence.

d)

the organizational strategy of target markets

10.

Stakeholder orientation is not complete unless it includes

a)

clear accounting procedures.

b)

feedback from special-interest groups.

c)

activities that actually address stakeholder issues.

d)

marketing strategy.

11.

Stakeholders provide resources that are more or less critical to a firm's long-term success

a)

Yes

b)

No

12.

Social responsibility in business refers to maximizing the visibility of social involvement.

a)

Yes

b)

No

13.

Three primary stakeholders are customers, special interest groups, and the media.

a)

Yes

b)

No

14.

The most significant influence on ethical behavior in the organization is the opportunity to engage in unethical behavior.

a)

Yes

b)

No

15.

A description of corporate social responsibility should include a list of all of the following except

a)

corporate rights.

b)

environmentally friendly activities.

c)

corporate duties.

d)

values.

16.

In ascending order, Caroll's four levels of social responsibility are

a)

ethical, legal, economic, philanthropic.

b)

economic, legal, ethical, philanthropic.

c)

economic, ethical philanthropic, legal

d)

legal, ethical, economic, philanthropic.

17.

The stakeholder perspective is useful in managing social responsibility and business ethics.

a)

Yes

b)

No

18.

Which of the following are not typically secondary stakeholders?

a)

Television news anchors

b)

Trade associations

c)

Trade associations

d)

Customers

19.

A firm that makes use of a _____ recognizes other stakeholders beyond investors, employees, and

suppliers, and explicitly acknowledges the two-way dialog that exists between a firm's internal and

external environments.

a)

stakeholder model of corporate governance

b)

stakeholder interaction model

c)

stakeholder bias

d)

corporate interface model

20.

Which of the following are not typically primary stakeholders?

a)

Investors

b)

Shareholders

c)

Employees

d)

Trade associations