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Worksheets

IT Support

Total questions: 33

Worksheet time: 17mins

Name
Class
Date
1.

An IP address is best defined as:

a)

An IP Address is a unique number consisting of 4 parts separated by dots (e.g : 217.247.84.89) associated with every system connected to a network

b)

Internet provider address. The address of a company that provides individuals and other companies access to the Internet

c)

The location of Internet Packets is measured in kilobytes on a network

d)

All of the above

2.

Malware is best defined as:

a)

A computer program designed to protect the operating system from viruses

b)

Microsoft Arithmetic LAN software. Software run in the background of any Windows-based computer system used to manage network connections

c)

Software designed to infiltrate or damage a computer system without the owner's informed consent

d)

None of the above

3.

Which one of the following best defines the term Operating System?

a)

The software that allows computer users to run applications with the hardware of a specific system. Microsoft Windows or Apple Computer 's MacOS are examples of operation systems

b)

The master control program that manages a computer's internal functions and provided a means of control to the computer's operation and file system

c)

The software that manages the hardware and software interface of a computer

d)

All of the above

4.

Which one is not an output device?

a)

Monitor

b)

Modem

c)

Printer

d)

Keyboard

5.

is One MB is equal to

a)

One thousand bytes

b)

1 billion bytes

c)

The amount of RAM in every computer

d)

1024 KB

6.

Select the 3 graphics files from the list below:

a)

Untitled.nto

b)

Untitled.jpg

c)

Untitled.bmp

d)

Untitled.tiff

e)

Untitled.ogg

7.

Select the URL from the list below:

c)

D:\downloads\standard

d)

192.168.0.1

8.

Which of the following programs is not an emall client:

a)

Microsoft Outlook 2003

b)

Windows Live Mail

c)

Mozilla Firefox

d)

Outlook Express 6

9.

A modem is best defined as:

a)

A device that allows you to connect your PC to an internet service

b)

A piece of computer software that is used to browse the web (e.g: internet explorer)

c)

An interconnected group of computers

d)

A program that prevents other people orn the Interriel from accessing your cormputer and your files

10.

What is the shortcut for PASTE?

a)

Ctrl + P

b)

Ctrl + C

c)

Caps Lock +V

d)

Ctrl + V

11.

Which is not an operating system?

a)

DOS

b)

Windows

c)

MS-Word

d)

LINUX

12.

What type of connector Is used to plug a telephone line Into a modem?

a)

COM1

b)

RJ-11

c)

RJ-45

d)

RJ-10

13.

If you notice that your computer is slowing down, what is the FIRST thing you need to do?

a)

Check if the computer is up to dale

b)

Check if the computer has antivirus software

c)

Contact Technical Support

d)

Search the internet for answers

14.

You suspect you have a virus on your computer. You download an antivirus program, but will it only handle viruses that infect after the download?

a)

Yes, antivirus programs only protect a computer after being installed

b)

No, an antivirus programs can check and remove existing viruses prior to installation

c)

Yes, there is no way to remove old viruses from a computer except to reinstall the operating system

d)

No, antrivirus programs will take care of existing viruses, though not future viruses

15.

The brain of the computer. This part does the calculation, moving, and processing of Information.

a)

CPU

b)

RAM

c)

Motherboard

d)

Hard Drive

16.

This is a measurement of speed over a network:

a)

Megabytes

b)

Bits

c)

Megahertz

d)

Megabits per seocnd

17.

What is Bandwidth:

a)

The speed at which data can be transferred from the server to the client.

b)

A measurement of how much information can be carried in a given period (usually a second) over wired or wireless communications link

c)

A unit of information or computer storage is equal to one billion bytes

d)

None of the above

18.

What type of connector in used to plug a telephone line into a modem?

a)

COM1

b)

RJ-11

c)

RJ-45

d)

RJ-10

19.

If you notice that your computer is slowing down, what is the FIRST thing you need to do?

a)

Check if the computer is up to date

b)

Check if the computer has antivirus software

c)

Contact Technical Support

d)

Search the internet for answers

20.

aYou suspect you have a virus on your computer. You download an antivirus program, but will It only handle viruses that infect after the download?

a)

Yes, antivirus programs will only protect a computer after being installed

b)

No, an antivirus program can check and remove existing

c)

Yes, there is no way to remove old viruses from a computer except to reinstall the operating system

d)

No, antivirus will take care of existing viruses, though not future viruses

21.

Consider the following statements: Statement A: In Duplex transmission, either node can transit while the other node can receive data Statement B: In half-duplex transmission, both the nodes can transmit as well as receive data at the same time. Which of the following is true with respect to the above statements?

a)

Both statements A and Bare false

b)

Statement A is false and statement B is true

c)

Both statements A and B are true

d)

Statement A is true and statement B is false

22.

Radio waves and microwaves are used in which of the following communications?

a)

Voice over IP

b)

IP Telephony

c)

Wireless

d)

Enterprise

23.

Media Access Control (MAC) and Logical Link Control (LLC) are two sublayers of_____

a)

session layer

b)

Network layer

c)

Transport layer

d)

Data link layer

24.

For the LAN network, the distance between the system can go up to:

a)

10 m

b)

100 m

c)

1 km

d)

ALL are acceptable answers

25.

The purpose of a firewall on computer networks is to..

a)

Prevent computers from overheating

b)

Prevent unwanted network connections from being made

c)

Allow more than 4 computers to share the same Internet connection

d)

Allow pictures and video to be downloaded from a camera to a computer

26.

Bluetooth technology supports networking over...

a)

Wi-Fi standard wireless radio connections

b)

Its own standard wireless radio connections

c)

USB cable connections

d)

Ethernet cable connections

27.

Each network interface card is uniquely identified by its?

a)

Transceiver type

b)

Mac address

c)

IP Adress

d)

Wins address

28.

A computer must have an IP address when... (Select all correct answers)

a)

Connecting to a home network router

b)

Connecting to a wi-fi hotspot

c)

communicating with another computer using TCP

d)

playing media from the hard drive

29.

which protocol on MikroTik RouterOS that builds network Tunnel between MikroTik routers on a TCP/IP connection?

a)

EoIP

b)

VPN Tunnel

c)

DNS

d)

PPoE

30.

In which menu on MikroTik that allow you to manage setting for user and group?

a)

MikroTik -> User

b)

System -> user

c)

Terminal -> User

d)

semua benar

31.

What application that allows us to connect to mikrotik through webfig?

a)

Putty

b)

Winbox

c)

Web Browser

d)

Telnet

32.

From which menu in order to show log informasi on MikroTik?

a)

System log

b)

Data log

c)

Log

d)

Service log

33.

To be able to do installation MikroTik RouterOS in Routerboard , you can use netinstall. What other application that you need beside netinstall?

a)

LAN cable

b)

Routerboard

c)

Linux

d)

RouterOS