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What is pega and CM introduction

Total questions: 10

Worksheet time: 10mins

Name
Class
Date
1.

Choose the correct well- intended mistakes that leads to digital gap.

a)

Journey not channels

b)

Task but not outcomes

c)

Silos ,not end to end

d)

Channels not journey

2.

Pega infinity unifies customer engagement and _____.

a)

Decision hub

b)

Customer journey

c)

Intelligent automation

3.

Pega's ____ deliver's an optimised and consistent user experience in every channel.

a)

RPA

b)

SLC

c)

Omni -Channel UX

d)

Cloud choice

4.

Micro journeys designed with _____?

a)

Stages and steps

b)

Processes and steps

5.

How the application can be made adaptable and scalable across business dimensions?

a)

Omni channel

b)

SLC

c)

SLA

d)

Routing

6.

___ constantly monitors each customer's context across channel and take ____

a)

RPA, SLC

b)

Brain,NBA

c)

Case management, Brain

d)

RPA ,Brain

7.

" Rohit orders food from Hotpot app and completes his payment ,now to the respective Restuarant the task has to be assigned".

What approach has to be used?

a)

Routing

b)

SLA

c)

Approve/ rejection

8.

___ is the template used to model business transaction.

a)

Case

b)

Case type

c)

Case designer

d)

Case status

9.

____ consists of a series of tasks with in a stage.

a)

Steps

b)

Case type

c)

Process

10.

What informs the progress of the case towards completion?

a)

Case ID

b)

Case status

c)

Life cycle design

d)

Case management