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WorksheetsWhat is pega and CM introduction
Total questions: 10
Worksheet time: 10mins
Choose the correct well- intended mistakes that leads to digital gap.
Journey not channels
Task but not outcomes
Silos ,not end to end
Channels not journey
Pega infinity unifies customer engagement and _____.
Decision hub
Customer journey
Intelligent automation
Pega's ____ deliver's an optimised and consistent user experience in every channel.
RPA
SLC
Omni -Channel UX
Cloud choice
Micro journeys designed with _____?
Stages and steps
Processes and steps
How the application can be made adaptable and scalable across business dimensions?
Omni channel
SLC
SLA
Routing
___ constantly monitors each customer's context across channel and take ____
RPA, SLC
Brain,NBA
Case management, Brain
RPA ,Brain
" Rohit orders food from Hotpot app and completes his payment ,now to the respective Restuarant the task has to be assigned".
What approach has to be used?
Routing
SLA
Approve/ rejection
___ is the template used to model business transaction.
Case
Case type
Case designer
Case status
____ consists of a series of tasks with in a stage.
Steps
Case type
Process
What informs the progress of the case towards completion?
Case ID
Case status
Life cycle design
Case management
