WorksheetsThe No Complaining Rule (Ch 11-20)
Total questions: 17
Worksheet time: 53mins
Coach Lou Holtz said:
"Don't complain. __% of the people you complain to don't care
and __% are glad you have problems."
80% and 20%
50% and 50%
20% and 80%
25% and 75%
Joyce tells Hope she is a CC.
What is that?
This is an example of which Complaining Tool?
I don't like driving to work for an hour but I'm thankful I can drive and that I have a job.
Venting
Get To to Have To
The But to a Postitive
Anonymous Blogging
Which two of the following are No Complaining Tools?
Focus on "Get To" instead of "Have To"
Turn Complaints into Solutions
Begin with the End in Mind
Seed First to Understand, then to be Understood
You identify a problem and the complaint moves you toward a solution.
mindless complaining
justified complaining
chronic complaining
complaining fast
If we focus on the fruit too much at the expense of ignoring the root, then eventually the ____ dries up and so does the _____.
problem; solution
root; fruit
weed; environment
productivity; profit
When talking to Hope about her complaining:
Joyce tells her, "It's ok girl, you can ____ anytime you want to."
vent
complain
quit
call
Why, does the president of Argentina tell Roger Babson, is North America more prosperous than South America? (Chapter 15)
One of the bloggers was clearly remorseful in his conversation with Hope and told her that he was only revealing his __________ with magangement's disregard for him and his team's effort.
frustration
unforgiveness
complaint
plans
The second blogger made it very clear that he and just about everyone he knew at the company didn't _____ management.
trust
like
envy
hate
The yard guy's approaach to treating the lawn was to create an ___________ where the good grass can grow healthy and strong.
environment
three-point-plan
presentation
initiative
Yard guy:
Healthy grass grows and spreads to the point where it ______ ___ the weeds and the weeds have nowhere to grow.
crowds out
joins with
dies beside
stops choking
If you study history, sports, and business, you will find that every great leader and team had to overcome _________ and challenges to define themselves.
adversity
fear
complaining
losing
If you study history, sports,
and business, you will find that
every great leader and team
had to overcome adversity and
challenges to ______ themselves
and their success. (Ch 18)
doubt
believe
define
promote
The concept of the "overnight success" is a ____.
goal
myth
plan
gift
Joyce to Hope about her test results:
"I'm sorry we don't have them yet...
hang in there and remember to ____ __________."
vent frequently
pray often
call anytime
stay optimistic
Hope: "The number one thing our employees and customers want to know is ___________, and __________?
Can I trust you and do you care about me?
Are the batteries safe and did you fix the problem?
Do you focus on the numbers and are you a public company?
Did you fire the bloggers and what is your plan for postitivity?
