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ITVET - Documentation, Maintenance, Registration & Hazards

Total questions: 10

Worksheet time: 20mins

Name
Class
Date
1.

RIU documentation sections. Choose which sections should be included in the documentation. Choose 2

a)

-Reason for the RIU

-Solution proposed

b)

-changing of components

c)

-registering of components

d)

-Signatories and dates

-Actual implementation

2.

It is important to document an installation for the following main reasons:

a)

-Record keeping of work done

-Reference point for troubleshooting

b)

-Warranties of any components

-Completed test plan

c)

-to check the prices of the components

-to record the serial numbers

d)

-to print the documents in one file

3.

Why should computer maintenance take place? Choose 3

a)

•Keeping the computers in a good state of repair,

b)

-keeping computers clean so they don't consume excess electricity

c)

•Keep the computer system working according to the changing user needs,

d)

-to keep them up to date with the latest operating system

e)

•Reduce chances of costly repairs.

4.

There are 4 types of computer maintenance. Choose 4.

a)

Preventative

b)

Formative

c)

Corrective

d)

Perfective

e)

Adaptive

5.

DEFINE PRODUCT REGISTRATION

a)

Registering your computer online

b)

Inform manufacturer of the product

installed together with your details

c)

Buying an original product

6.

IDENTIFY THE METHODS OF REGISTERING PRODUCTS.

List the 2 methods - with a comma ( , ) in between

(a)  

7.

LIST THE ADVANTAGES OF REGISTERING PRODUCTS.

Choose 2

a)

hardware & software updates and technical assistance

b)

extended warranty for products bought

c)

free products, 24 hour assistance

d)

proof of purchase, service level agreement, promotional offers.

8.

IDENTIFY HAZARDS IN

AN IT ENVIRONMENT. Choose 3

a)

high voltage, high electrostatic energy,

b)

high magnetism, sharp objects, trailing cables

c)

chemicals and liquids on the workspace

d)

lifting heavy objects, precarious positioning of equipment

9.

LIST RISKS THAT MIGHT ARISE FROM HAZARDS IN

AN IT ENVIRONMENT. Choose 2.

a)

death, medical emergencies

b)

refunding of broken equipment, long sick leave

c)

physical damage to equipment

electrostatic discharge

data loss

d)

Data corruption

human injuries

tripping

electrocution

10.

OUTLINE PRECAUTIONS

TO MINIMIZE POTENTIAL RISKS. Choose 3

a)

ergonomics, no trailing cables, wear adequate clothing

b)

use anti-static equipment, use appropriate tools,

c)

wear gloves and hat

d)

keep first aid kit handy

e)

backups, firefighting equipment and procedures.