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Business Communication

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.

Read the following text to answer questions number 1 to 3.


To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


The memo is addressed to ?

a)

New employee

b)

Mr. Paul Walker

c)

Head of Personal

d)

All employees

2.

Read the following text to answer questions number 1 to 3.

To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


What Should they do with the request?

a)

Write down on a paper

b)

Type nd sign

c)

Write and sent

d)

Signed

3.

If you say "Yours faithfully" , is the letter over?

a)

yes

b)

not all the time

c)

all the time

d)

No you need to put the signature and then your name

4.

Which of the following is not a function of a cover letter?

a)

To inform the employer of the job you are applying for

b)

To show how well you write

c)

To inform the reader of what you expect to get out of the job you're applying for

d)

To entice the reader to want to get to know you better by interviewing you

5.

When should you send a cover letter?

a)

Only when an ad specifically requests it

b)

Every time you send out your resume

c)

When you need to list your salary requirement

d)

When you need to list references

e)

When you need to show off your marketability

6.

Which of the following is necessary for a successful cover letter?

a)

Opening, body and closing paragraphs

b)

Addressing the letter to a specific individual or department

c)

Connecting your skills to the ones profiled in the job advertisement

d)

All of the above

7.

How can you make the most of your college experience in your cover letter?

a)

Describe skills gained in the classroom

b)

Describe sports and extracurricular activities

c)

Discuss hands-on projects

d)

All of the above

8.

Which is the correct way to key the date in a block style letter?

a)

November 18, 2019

b)

Nov 18, 2019

c)

11/18/19

d)

11/18/2019

9.

Paragraphs in a block style letter are

a)

indented

b)

not indented

10.

The message of a block style letter is located in what part of the letter?

a)

body

b)

complimentary close

c)

salutation

d)

heading

11.

What part of a business letter indicates that someone other than the noted receiver is being sent a copy of the letter?

a)

copy notation

b)

attachment notation

c)

reference initials

d)

complimentary close

12.

For open punctuation, after which two parts of a block style letter should NO punctuation be used?

a)

salutation, complimentary close

b)

return address, body

c)

body, notations

d)

letter address, subject line

13.

Which is not a part to a business letter?

a)

Salutation

b)

Signature

c)

Inside Address

d)

Indenting

14.

Which part to a business letter comes after the body?

a)

Salutation

b)

Closing

c)

Signature

d)

Heading

15.

If you are writing a letter to your current employers, how do you end the letter?

a)

Yours faithfully

b)

Yours sincerely

c)

All the best

16.

What is missing from this letter?

a)

Commas

b)

Date

c)

More information about you

17.

What is the missing word in the next to last sentence? 'I would be _________ for a speedy response. I look forward to hearing from you.'

a)

happy

b)

glad

c)

grateful

d)

relieved

18.

A newsletter published in electronic form:

a)

newsletter

b)

e news flyer

c)

e newsletter

d)

template

19.

The content of the newsletter may ask the reader to do something......register for an event, watch a video, respond to an email, etc................what is this called?

a)

a caption

b)

a call to action

c)

a pull-quote

d)

a subhead

20.

E newsletters typically focus more on providing information about the business and less about sales information.

a)

TRUE

b)

FALSE

21.

What is a Press Release?

a)

A press release is a written document prepared for the media.

b)

A press release is a document used to announce information.

c)

A press release is a document used to announce information.

d)

A press release is a business document used for business purposes.

22.

What are the two types of Press Releases?

a)

Event Press Release and Complaint Press Release

b)

New hire Press Release and Grand Opening Press Release

c)

Venue Press Release and Business Press Release

d)

Book Press Release and Venue Press Release

23.

What is the purpose of the Press Release?

a)

To get business attention

b)

Sharing official information about something

c)

To get attention, make news, and generate publicity.

d)

A business proposal

24.

Press Release is typically a

a)

Three-page news copy

b)

Four-pages news copy

c)

One-page news copy

d)

Two-page news cop

25.

All of below are the reasons why company launch a press release, EXCEPT.

a)

To build brand reputationTo get profit

b)

To get media coverage

c)

To get profit

d)

To announce a new product or event

26.

True or false.

A notice is an announcement

a)

True

b)

False

27.

What is a notice?

a)

To observe or see something

b)

To notify someone

c)

A means of formal communication targeted at a particular person or group, that may give a warning or notify someone.

28.

This is an example of;

a)

An announcement

b)

An invitation

c)

A Notice

d)

A warning