WorksheetsGENPRO
Total questions: 10
Worksheet time: 5mins
" When trying to get an update from a carrier AND cannot reach them, you must contact the CARRIER ACCOUNT OWNER. DO NOT attempt to call this facility for information. " This instruction is for:
All the customers
Anderson, IN - Nestle
Nestle
Customers from Anderson, IN
What type of advances can the drivers require?
a) Lumper fee
b) Fuel
a) & b)
A fuel advance can not exceed ___ of the carrier’s Payment.
30%
40%
33%
45%
What do you need to validate when you are requested a lumper fee?
That the driver has the POD.
That the driver is at the place where he is requesting the advance.
That the driver has the BOL.
When there's an issue with the carrier/driver, we should contact:
The dispatcher.
The receiver.
The account owner, found in the carrier section.
When there's an issue with the product, we should contact the account owner, it can be found in:
a) The receiver section.
b) The customer section.
c) All the above.
The notes left in Turvo must include:
a) Answer the 5W's.
b) Time in which the update was made and location.
c) Complete location.
a) & c)
How many times a day should you check your email?
Several times during all day.
Only at the beginning of the shift.
At the end of the shift.
Several times during the shift.
In Which circumstance you can provide direction on product left on a truck?
The carrier tells you.
You receive a call from someone asking.
The Customer account owner provides you with direction on how to handle it.
If a carrier has product left on their truck you are to do the following:
Request a copy of the BOL and pictures of the product.
Call the customer account owner (or message them through Turvo)
Update the status of the load at the delivery location the carrier is to "At Delivery" and place a note stating what happened (extra product, damage, rejection, etc)
Provide instruction to the truck.
All of the above.
