To gauge means

Proprietary information 

A project:

Performance gap is:

Diversity in an international project implies differences in:

The term “benchmarking” originates from:

Benchmarking is:

TQM stands for:

The first known benchmarker is:

Francis Lowell from Massachusetts:

Reportedly, Henry Ford got the idea of an assembly line after…

The company which is credited with propelling benchmarking into a management improvement tool is:

According to the latest Bain&Co. executive survey, benchmarking is the second most popular management tool in the world.

Which one is NOT a current trend in benchmarking:

In short, efficiency can be defined as producing more inputs with less outputs.

What is the most common application of benchmarking nowadays:

Benchmarking studies are of interest to economists and politicians as they help to measure sector efficiency/productivity overtime and outline best regulatory regimes.

Which benchmarking method is carried out between two organizations- the initiator and the target?

Which is the only benchmarking method that never carries out direct comparison between organizations?

Which one is NOT a characteristic of public domain benchmarking?

It’s a benchmarking method, when a person or group visit a number of participants with the aim of reviewing certain activities at each facility and comparing the findings.

This method was the original benchmarking method developed by Xerox in the 70s and 80s:

This benchmarking method is applied to a situation where the benchmarker, usually an independent consultant, has built up a database of performance levels from many organizations over time:

The cooperation between Xerox and LLBean is the example of the following benchmarking method:

The benchmarking method is particularly suitable when the differences in performance levels are due to subtle operational differences:

The quality of the results in this benchmarking method is highly dependent on the integrity of the consultant and the accuracy of the supplied data:

In this benchmarking method, the organization carries out the study simply by using the services or products that it wants to benchmark.

The main aim of this benchmarking method is to compare customer perceptions of a range of products/services:

A Business Excellence Model is a set of interrelated criteria that aims to capture all key aspects of any successful organization.

This benchmarking type focuses on a general required result and seldom compares performance using metrics:

The most cited problem of this benchmarking type is that no two projects are the same and therefore cannot be benchmarked:

This benchmarking type allows a detailed study to be made of one process and can often be carried out cross-industry:

Benchmarking airports, factories, power plants is called

When selecting a project team, some points to consider are:

When selecting a benchmarking project, the organization should consider:

When in order to learn faster decision-making, the organization looks for best practices at stock brokers, emergency response teams, Formula 1, this type of benchmarking is referred to as:

The document which covers the scope, objectives, resource requirements and management authorization on one page is called:

The project proposal is a key document in a benchmarking study because it may be used for:

Which one is NOT part of a project proposal:

Ideal benchmarking participants are

Benchmarking, which is carried out within the organization, is called:

Benchmarking, which is carried out within the industry between non-competitors, is called

Benchmarking that is carried out between organizations in different industries and therefore between non-competitors is called:

Benchmarking cross-industry can lead to being:

Potential sources for identifying participants for benchmarking studies include:

Employee confidentiality issues are governed chiefly by the international law.

The ways, in which data may be used and shared by participants in the study, include:

A Confidentiality Agreement is an agreement between participants of a benchmarking study that sets out how the data and information shared during the study may be used and disseminated by participants.

Copyright refers to inventions such as industrial designs and trademarks.

Which one is false:

A typical reason for using an external consultant is:

Anti-trust laws protect commerce from unlawful restraints.

Which one is NOT an example of an anti-trust law:

Which statement is FALSE:

If the process has changed,

The data change, which occurred due to the significant events (fire, flood), is usually omitted ( not taken into consideration).

Which one is not a normalization method:

Metrics are important because they can be used as the building blocks for

Normalization is a tool which allows to compare or combine data that we could not otherwise compare or combine.

Reporting costs per unit produced is an example of the following normalization method:

Which normalization method is most useful, when there is a database of similar projects:

This normalization method entails assigning each "package" of work a weighting factor based on the amount of effort required to complete the task:

In this normalization method, performances of participants are compared to a mathematical model developed from the data:

In this normalization method, the scores for each management category are added to give a total score for the organization as a whole:

A mission statement describes where the organization wants to be at some time in the future.

Key Performance Indicators (KPI) are the key metrics that indicate how well an organization is performing against its Critical Success Factors (CSF).

Which statement is TRUE:

The aim of this technique is to improve on the weaknesses until they become strengths and to try to eliminate the threats:

A COPQ study is carried out by identifying and classifying the losses and costs within an organization.