WorksheetsUnit 203 C&G Client Care and Communication Revision
Total questions: 10
Worksheet time: 5mins
Which of the following regulates the information collected on a record card?
a) Health and Safety at Work Act 1974
b) Consumer Protection Act 1982
c) Data Protection Act 1998
d) Sale of Goods Act 1994
Which of the following are observation and physical checks?
a) Looking and recording information
b) Looking and touching
c) Looking and questioning
d) Looking and smiling
Which one of the following is an example of an open question?
a) ‘What do you use on your hands?’
b) ‘Is this what you use on your hands?’
c) ‘Can you use this on your hands?’
d) ‘Do you use this on your hands?’
Which one of the following is an example of non-verbal communication?
a) Talking on the telephone
b) Speaking clearly during consultation
c) Explaining what is required in a treatment
d) Making eye contact during consultation
Which one of the following is not an aim of a consultation?
a) To put the client at ease
b) To build a relationship and trust with the client
c) To pass on information from record cards
d) To establish the client’s needs
Which one of the following is the correct storage for record cards in relation to the Data Protection Act?
a) Stored in a computerised database
b) Stored in a portable cabinet
c) Stored for easy access at reception
d) Stored in a lockable cabinet
A client complains that they were given a retail product that had already been opened. Who should the client be referred to?
a) The nail technician
b) Junior therapist
c) Company representative
d) Senior receptionist
Which one of the following would not be recorded on a record card?
a) Doctor’s address
b) Next of kin
c) Products used
d) Next appointment
Which one of the following best effectively communicates with the client their nail art requirements?
a) Client consultation
b) Text messaging
c) Providing a price list
d) Asking a colleague
Where is the best place to have a consultation?
a) In reception
b) In the staff room
c) In a beauty room
d) In the retail area
