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Analyzing The Marketing Environment 1

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

Which of the following terms is used to describe the factors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?

a)

the marketing environment

b)

the cultural environment

c)

strategic planning

d)

targets market

2.

All of the groups within a company are called the ______?

a)

culture

b)

diversity

c)

internal environment

d)

climate

3.

Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.

a)

financial intermediaries

b)

physical distribution firms

c)

marketing services agencies

d)

resellers

4.

Which of the following is NOT an example of the type of public that is part of a company's marketing environment?

a)

financial

b)

media

c)

citizen-action

d)

marketing department

5.

A radio station that carries news, features, and editorial opinions about your area is which type of public?

a)

financial

b)

media

c)

local

d)

government

6.

A consumer organization, environmental group, or minority group has challenged your firm's stand on a local issue. Your firm is being challenged by a ________ public.

a)

local

b)

government

c)

citizen-action

d)

media

7.

The microenvironment consists of larger societal forces that affect a company, such as demographic, economic, political, and cultural forces.

a)

True

b)

False

8.

Consumer organizations such as environmental and minority groups that may questions a company's marketing decisions are referred to as local publics

a)

True

b)

False

9.

Today's marketers must successfully build relationships to connect effectively with customers, others in the company, and external partners.

a)

True

b)

False

10.

You are directed to study the actors close to the company that affect its ability to serve its customers-departments within the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. What are you studying?

a)

the macroenvironment

b)

the microenvironment

c)

the marketing environment

d)

the demographic environment