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Making an Appointment

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Which one is the expression of confirming appointments? (yang mana yang merupakan ekspresi mengkonfirmasi janji temu?)

a)

Hi, I would like to make an appointment on Wednesday

b)

Can you re-arrange the meeting schedule to Wednesday?

c)

I am writing to inform you about ......

d)

Wednesday would be perfect

2.

· Unfortunately, due to some unforeseen business, I will be unable to keep our appointment for tomorrow afternoon.

· Would it be possible to arrange another time later in the week?

· I’m afraid that I have to cancel our meeting on Wednesday, as something unexpected has come up.

· Would you be free to meet early next week?

I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?


Those expressions above are the expressions to ...... (ekspresi-ekspresi di atas adalah ekspresi untuk.....)

a)

make an appointment

b)

cancel (and reschedule) appointments

c)

repeat appointments

d)

confirming appointments

3.

When things come up, we have to cancel a previous engagement or appointment. When this happens, the best thing you can do is ....... (ketika ada suatu halangan, maka kita harus membatalkan janji temu yang telah dibuat. ketika hal ini terjadi, maka yang harus anda lakukan adalah.....)

a)

apologize

b)

do nothing

c)

apologize and find another time to meet

d)

all answers above are incorrect

4.

Tim : Hello! ......... to Dr. Malcolm, please?


Receptionist : ......... he’s in a meeting, but I can leave him a message.


Tim : I would like to ........ an appointment to see him.


Receptionist : He is available tomorrow morning.


Tim : I could make it at 11:30.


Receptionist : I’m sorry, he’s busy at that time. ................. ?


Tim : Excellent. I will see you tomorrow at 12 then!


Receptionist : Goodbye!

a)

Can I talk, I'm afraid, arrange, would 12 be okay

b)

Can I talk, I'm worried, arrange, would 11 be perfect

c)

May I speak, I'm afraid, go, is 12 be okay

d)

Can I talk, I'm sad, arrange, would 12 be okay

5.

"We would be pleased to assist you in finding a new location."


This is an expression in confirmation letter of appointments about ...... (ini adalah ekspresi dalam surat konfirmasi janji temu tentang ....)

a)

offering help

b)

asking for help

c)

the start

d)

enclosing documents

6.

Which one is the correct structure for confirmation letter of appointments? (yang mana yang merupakan struktur surat konfirmasi janji temu?

a)

the start, asking for help, offering help, enclosing documents, closing remarks, a referral to a future meeting, finishing

b)

the start, reason for writing, asking for help, offering help, enclosing documents, closing remarks, a referral to a future meeting, finishing

c)

the start, reason for writing, asking for help, offering help, enclosing documents, finishing

d)

the start, reason for writing, asking for help, offering answer, enclosing documents, closing remarks, a referral to a future meeting, finishing

7.

What are the differences among each of confirmation letter of appointments' structure? (apa saja perbedaan dari setiap struktur surat konfirmasi janji temu?)

a)

block format: everything is on the right

b)

basic format: no introduction

c)

standard format: everything is on the right

d)

block format: everything is on the left

8.

What are the format of confirmation letter of appointments? (Apa saja format dari surat konfirmasi janji temu?)

a)

block format, jusrtify format, basic format

b)

confirmation format, appointment format, block format

c)

block format, standard format, basic format

d)

all answers above are correct

9.

Appointment can be made by ..... (janji temu bisa dibuat menggunakan ....)

a)

phone or letters

b)

phone

c)

letters

d)

social media

10.

Mimi : Hi Laila. Where are you going?


Laila : I am going to Persada hospital to ............ with Dr Natya to have ears examination.


Mimi : Oh! I hope you .........., Laila. Anyway, after you recover, would you like to ....... to the book store?


Laila : Ok. I need to check my weekly schedule whether I can go or not. I'll call you later.


Mimi : alright no problem, Laila

a)

make note, get well soon, attend

b)

make an appointment, have a speedy recovery, accompany

c)

make amend, get well soon, leave

d)

make believe, health, leave

11.

Receptionist : Hello Ms. Nina, I’m sorry that Mr. Zakaria has a ........... for a week in Surabaya. I can put you in at 11 a.m next Monday. How does that sound?


Client : That would be .....


Receptionist : Ok, thank you, Miss. See you on the next Monday at 11 a.m.


Client : ......

a)

Kind heart, horrible, see you

b)

Business portfolio, awesome, why

c)

Busy, perfect, bye

d)

Business trip, great, see you

12.

Receptionist : Good morning, Reddish Company, Andara speaking. How ....... you?


Client : Morning ma'am, I am Nina. I ........ an appointment with Mr. Zakaria Levinto tomorrow to discuss about the company's video profile.

a)

can I help, I would like to make

b)

could I assist, I am make

c)

will I help, I would like to make

d)

may I take, I will making

13.

What are the four skills expected to master from this unit? (Apa saja empat kompetensi yang perlu dikuasai dari unit ini?)

a)

melakukan komunikasi untuk membuat janji temu - melakukan panggilan telepon - meninggalkan pesan - menjelaskan perubahan rencana pertemuan

b)

melakukan komunikasi untuk membuat janji temu - mencatat jadwal dan tujuan pertemuan - mengkonfirmasi rencana pertemuan - menjelaskan perubahan rencana pertemuan

c)

mencatat jadwal dan tujuan pertemuan - mengkonfirmasi rencana pertemuan - meninggalkan pesan - menjelaskan perubahan rencana pertemuan

d)

melakukan komunikasi untuk menelepon - mencatat jadwal dan tujuan pertemuan - mengkonfirmasi rencana pertemuan - menjelaskan perubahan rencana pertemuan

14.

What is the translation of 'making appointment' in Bahasa Indonesia? (apa terjemahan Bahasa Indonesia dari 'making appointment'?)

a)

Membuat pesan

b)

Melakukan panggilan telepon

c)

Membuat janji temu

d)

Meninggalkan pesan

15.

The expression below is the sentence of making appointment, except....

a)

let's meet in...

b)

Can I meet....

c)

sure

d)

let's meet at..

16.

April : “Can we go now?”

Ivan : “ ……………..”

April : “Ok. No problem, but tomorrow we must go to Gramedia bookstore”

Ivan : “Ok. But I must to go home. Bye”

April : “see you tomorrow. I will come, Bye”


the underlined word is the expression of ...

a)

accepting appoinment

b)

making appointment

c)

declining appointment

d)

offering

17.

A : Can we meet in school now?

B : ....... (declining appointment)

a)

sorry I can't

b)

let's meet

c)

yes

d)

sure

18.

declining appointment means....

a)

membuat janji

b)

meerima janji

c)

perjanjian

d)

menolak janji

19.

Accepting appointment is...

a)

membuat janji

b)

menerima janji

c)

perjanjian

d)

menolak janji

20.

"Are you available on.."


is the expression of .....

a)

declining appoinment

b)

appoinment

c)

making appointment

d)

accepting appointment