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Renewals Team's Fun Facts

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Do you know what is the minimum DIA for Generalist to prepare standard renewal quotes prior to contract expiration?

a)

100 DIA

b)

120 DIA

c)

150 DIA

d)

180 DIA

2.

Can you guess what the average total opportunity worked by Generalist on monthly basis is? (Including the touchless quotes)

a)

Approximately 5K

b)

Approximately 10K

c)

Approximately 15K

d)

Approximately 20K

3.

Do you any idea on what is the average % of touchless quotes after the QCI team was established?

a)

Averagely 2% to 8% from the monthly opportunity

b)

Averagely 10% to 20% from the monthly opportunity

c)

Averagely 30% to 40% from the monthly opportunity

4.

Do you know what the Quoting Generalist quality audit target range in 2018 vs 2021 is?

a)

94.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

b)

96.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

c)

98.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

5.

Can you guess the one audit category that Generalist have improved tremendously since 2021 till now?

a)

EOSL

b)

Exception

c)

Merge Item

d)

SKU VS Period

6.

Do you have any idea on how many SLA days BCS Team has to reply upon receiving customer emails?

a)

1 Day

b)

3 Days

c)

5 Days

d)

7 Days

7.

Can you make a wild guess on the total emails worked and replied by BCS Team in 2021?

a)

Less than 25K Emails

b)

25K - 50K Emails

c)

50K - 75K Emails

d)

75K - 100K Emails

8.

Do you know the minimum Global target vs the average percentage that BCS scored for re-quotation audit in 2021?

a)

96% ( Min Target) VS 95% (Achieved)

b)

96% (Min Target) VS 96% (Achieved)

c)

96% (Min Target) VS 98% (Achieved)

d)

96% (Min Target) VS 100% (Achieved)

9.

Can you guess the lowest re-quotation audit mistakes category for BCS Team in 2021?

a)

Z1R SKU

b)

SKU Vs Product

c)

SKU Vs Period

d)

SCF Waiver

10.

Is it True/False that CMC team always achieved 100% to deliver the Masterfile & Notification on time for Bill to Customer?

a)

True

b)

False

11.

Is it True/False that CMC team always achieved 100% for Data Cleansing Activity?

a)

True

b)

False

12.

Can you take a guess on the average number of Reseller Account Data that was cleaned by CMC Team for 2021?

a)

Approximately 100K

b)

Approximately 500K

c)

Approximately 1 Million

d)

Approximately 4 Million

13.

Do you have any idea on what is the average number of End User Data that was grouped by CMC Team for 2021?

a)

Approximately 100K

b)

Approximately 500K

c)

Approximately 2 Million

d)

Approximately 5 Million

14.

Is it True/False that CMC team always achieved 100% to deliver the Consolidation Offers on time?

a)

True

b)

False

15.

Did you know how many renewal teams members have qualified for Yellow Belt Certification in 2021 ?

a)

1

b)

2

c)

3

d)

4