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WorksheetsEOPA REVIEW Summary A
Total questions: 21
Worksheet time: 11mins
Contractual agreements such as insurance guarantees, surety bonds, and leases handle business risks through:
Avoidance
Management
Prevention
Transfer
A rivalry between two or more businesses to attract limited customer dollars is a/an:
Battle
Competition
Corporation
Partnership
How does publicity benefit the business’s promotional plan?
It eliminates the need for advertising .
It extends the business’s advertising budget.
It reduces the business’s share of media coverage
It replaces sales promotion.
Two forms of utility created by physical distribution are:
form and location
place and date
possession and time
date and time
A characteristic of a unit-control inventory system is that it
identifies slow-selling items
is inexpensive to use
is useful to salespeople, but not to buyers
records the value of stock
Which type of corporation sells shares to investors and must furnish information about its earnings, assets and debts?
Public
Limited
Open
Shell
The president of a company has asked employees to make suggestions for a new product the company could develop. This activity involves which step in the product-planning process
concept testing
feasibility analysis
idea generation
test marketing
Which of the following methods should a supervisor use to implement a preventive discipline program?
Communicate standards clearly.
Maintain proper records of employees’ violations.
Take corrective action promptly for infractions.
Use progressive penalties.
Who is responsible for recognizing and correcting problems that affect employees’ motivation?
Employees
leaders/managers
mediators
top-level management
The overall purpose of the Americans with Disabilities Act (ADA) is to:
make it possible for qualified individuals with disabilities to get and keep jobs.
prevent businesses from asking job applicants about their disabilities.
require businesses to install handicapped ramps.
require businesses to employ applicants with physical and/or mental disabilities.
Which form of external theft listed below involves stealing merchandise from a store?
Shrinkage
Employee Theft
Shoplifting
Robbery
The cash discount terms appearing on an invoice are 3/10, N 30. The invoice is dated January 16. The invoice amount is $3,580.50. What is the deadline date for taking the discount?
February 16
January 16
January 26
February 26
The cash discount terms appearing on an invoice are 3/10, N 30. The invoice is dated January 16. The invoice amount is $3,580.50. What is the invoice amount with the discount?
$3,473.09
$3,329.87
$3,222.45
$2,506.35
What is an example of perpetual inventory control?
Visual
Manual or Computer Based
Tickler
Stub Control
Theory X managers have the idea that
Employees need to be closely supervised
Employees need to feel empowered to be creative in their job and set goals
Employees need to feel appreciated
Employees need recognition
What type of customer personality type is handled best with a knowledgeable sales staff that has extensive product knowledge?
Aggressive
Social
Impulsive
Systematic
Susan asks a series of open-ended questions to a customer and carefully listens to their answers and observes non-verbal cues. Which step is this in the selling process?
Suggestion Selling
Presenting the Product
Determining Needs
Overcoming Objections
What type of promotion includes activities performed or organized by a company in order to promote a positive image for a company.
Advertising
Personal Selling
Sales Promotion
Publicity/Public Relations
Which type of display would be used to promote the sale of a variety of items such as the Buy-one-Get-One free table of products at Publix Supermarkets each week?
One-Item Display
Line of Goods
Related Merch Display
Assortment Display
What is an advantage of a limited liability corporation (LLC)?
With two or more owners, the partners share in the costs, decisions, and responsibility.
Money is easily raised by shareholders although most decisions are made by the board of directors.
Personal liability protection, tax flexibility,
One owner who makes all of the business decisions
A Theory Y-Manager would do which of the following to encourage their staff?
Create minimum benchmarks
Require staff to check-in and check-out for all breaks
Provide a chance for staff to take ownership of their projects
Punish staff members for being late
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