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System and network support and management

Total questions: 20

Worksheet time: 13mins

Name
Class
Date
1.

Systems management refers to the centralized administration of what?

a)

Information Technology

b)

Cyber security

c)

Software

d)

Hardware

2.

What are the 2 main benefit of effectively implementing systems management?

a)

IT delivery is much easier

b)

More employees at work

c)

Employees adapt faster and be more productive

d)

Software applications are uninstalled faster

3.

Effective System Management can help increase downtime?

a)

True

b)

False

4.

Select 3 main functions that fall under systems management.

a)

Application monitoring

b)

Employee training

c)

Network monitoring

d)

Asset inventory

5.

What is the full meaning APM?

a)

Application Programming Management

b)

Annual Performance Management

c)

Application Performance Management

6.

What deals with monitoring and management of the performance of applications?

a)

Application Performance Management (APM)

b)

Software application

c)

Network design

d)

All of the above

7.

Application Performance Management helps detect complex problems, deals with life-cycles, and level of service.

a)

True

b)

False

8.

What aspect of systems management deals with keeping records of hardware, including firmware, versions, OSs, and their licenses?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

9.

What aspect of systems management uses application performance data to identify and resolve application issues before they impact customers?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

10.

What aspect of systems management help to manage the overall performance of systems through log analyzing?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

11.

What aspect of systems management helps managers identify device failures quickly and improve performance accordingly?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

12.

Asset inventory helps managers to collect, correlate, and analyze system’s data to give insight into its performance.

a)

True

b)

False

13.

What aspect of systems management involves full administration over systems configuration and the disaster recovery and backups ?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

System Administration

d)

Asset Inventory

14.

Monitoring and management of servers, storage, databases, virtualization, and mobiles falls under what aspect?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

System Administration

d)

Monitoring Assets

15.

Running anti-virus and malware tools, intrusion detection and data loss, falls under what aspect?

a)

IT Security and Compliance

b)

Log Management and Performance Analytics

c)

System Administration

d)

Monitoring Assets

16.

Creating and tracking issue tickets from a single place and having IT experts solve them falls under what aspect?

a)

IT Security and Compliance

b)

Help and Service Desk Management

c)

System Administration

d)

Monitoring Assets

17.

The process of administering, managing, and operating a data network, using a network management system defines ...

a)

Network Management

b)

Software development

c)

Website development

d)

Software installation

18.

The server used for network management must be located on-premises.

a)

True

b)

False

19.

Networking devices, such as routers and switches send updates to the network management server using what open standard protocol?

a)

TCP

b)

POP

c)

SNMP

d)

IMAP

20.

What is the full meaning of SNMP?

a)

Simple Network Management Protocol

b)

Serial Network Management Protocol

c)

Simple Network Mutual Protocol

d)

Simple Networking Monologue Protocol