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WorksheetsFRONT OFFICE OPERATIONS II
Total questions: 12
Worksheet time: 8mins
Hubbart Formula is most useful in setting
ADR
ARR
REVPAR
TREVPAR
A hotel can maintain the registration record in
Hard bound register
Loose leaf registers
Guest registration cards
All of these
The first face to face interaction between the hotel and guest happens at
Reception
F&B outlet
Housekeeping
None of these
Filling of which form is mandatory in case of registration of a foreign guest?
Form F
Form c
Form D
Form L
The guest who arrives at hotel with very little baggage is known as Walk In Guest.
True
False
The innkeeper should keep the records of visitors in
(a)
One must have for travelling to a foreign country.
Passport
VISA
Aadhaar
A & B
Which document is proof of a nationality
VISA
Passport
The list with expected arrival and departure of
Movement List
Red book
Amenity voucher
None of the above
The voucher given for placing any extra amenity to the guest room is known as
(a)
Hotels are located at tourist Destination such as hill stations, sea beaches etc.
Resort Hotels
Roadways
Sea sided
None of these
Which section of the front office is responsible for guest registration activity?
Reception
Concierge
Bell Desk
Telephone Operator
