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Network Management Week 14

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

________consider the core of the business relationship between

the provider and the customer of a service

a)

Business Portfolio

b)

Network service calalogue

c)

Service Level Aggreement

d)

MOU

2.

The following are the network critical factors EXCEPT

a)

Ports

b)

Storage capacity

c)

Connection Bandwidth

d)

Processing Power

3.

What aspect of systems management uses application performance data to identify and resolve application issues before they impact customers?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

4.

What aspect of systems management help to manage the overall performance of systems through log analyzing?

a)

Application Monitoring

b)

Log Management and Performance Analytics

c)

Network Monitoring and Management

d)

Asset Inventory

5.

Creating and tracking issue tickets from a single place and having IT experts solve them falls under what aspect?

a)

IT Security and Compliance

b)

Help and Service Desk Management

c)

System Administration

d)

Monitoring Assets

6.

Networking devices, such as routers and switches send updates to the network management server using what open standard protocol?

a)

TCP

b)

POP

c)

SNMP

d)

IMAP

7.
You suspect that an intruder has gained access to your network. You want to see how many failed logon attempts there were in one day to help determine how the person got in. Which of the following might you do?
a)
Review the History logs.
b)
Review the Security logs.
c)
Review the Logon logs.
d)
Review the Performance logs.
8.

Below are the benefits of service level management EXCEPT

a)

Provides guidance to plan and design the network for a given service

level.

b)

Ease to assess drop in performance of the service and taking counter

measure

before customers are even impacted.

c)

Helps to diagnose and detect the smaller problem that may not degrade

SLA.

d)

Helpful to devise a strategy for how to monitor the service.

9.

_________ is aproprietary Data Link Layer protocol developed by Cisco Systems. It is used to share information about other directly connected Cisco equipment.

a)

LLDP

b)

CDP

c)

HRPS

d)

LCAP

10.

Four steps of fault management are as follows:

a)

Observe -> Analyze ->

Detect->

React->

b)

Analyze ->

Observe ->

Detect->

React->

c)

Detect->

Analyze ->

Observe ->

React->

d)

Observe ->

Detect->

Analyze ->

React->