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WorksheetsProvide customer information and assistance - Element 1
Total questions: 9
Worksheet time: 9mins
What are possible sources of workplace information
Who is a customer ?
The reason the company is in business
Someone who gets paid by the company to do a job
Someone who has certain needs and wants them filled
Who works for a company under a contract
What is meant by 'customer focussed'
You must try to see your organization through the eyes of the customer
Prioritizing company policy over customer needs
What is meant by 'Wow' factor
Delivering a service to the client
Avoid being the same as other business
Strive to deliver outstanding service
Failing to meet customer needs
70% of customers leave suppliers based on problems related to
(a)
What is meant by 'product knowledge'
Examples of product knowledge
Opening hours
Salary of the staff
History of the establishment
Awards won by the organization
Ways to share customer information with colleagues
Texting them while they are on leave
Calling them everyday after their shift ends
Creating posters containing new information
Sending emails to team members
Why should you share customer information with colleagues
To force others to do the same
To help keep others up-to-date
To create conflicts between colleagues
To show you are a team player
