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Provide customer information and assistance - Element 1

Total questions: 9

Worksheet time: 9mins

Name
Class
Date
1.

What are possible sources of workplace information

4 lines
2.

Who is a customer ?

a)

The reason the company is in business

b)

Someone who gets paid by the company to do a job

c)

Someone who has certain needs and wants them filled

d)

Who works for a company under a contract

3.

What is meant by 'customer focussed'

a)

You must try to see your organization through the eyes of the customer

b)

Prioritizing company policy over customer needs

4.

What is meant by 'Wow' factor

a)

Delivering a service to the client

b)

Avoid being the same as other business

c)

Strive to deliver outstanding service

d)

Failing to meet customer needs

5.

70% of customers leave suppliers based on problems related to

(a)  

6.

What is meant by 'product knowledge'

4 lines
7.

Examples of product knowledge

a)

Opening hours

b)

Salary of the staff

c)

History of the establishment

d)

Awards won by the organization

8.

Ways to share customer information with colleagues

a)

Texting them while they are on leave

b)

Calling them everyday after their shift ends

c)

Creating posters containing new information

d)

Sending emails to team members

9.

Why should you share customer information with colleagues

a)

To force others to do the same

b)

To help keep others up-to-date

c)

To create conflicts between colleagues

d)

To show you are a team player