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WorksheetsCh 31 On the job
Total questions: 25
Worksheet time: 4hrs 10mins
Job descriptions commonly include all of the following EXCEPT the:
employee's duties and responsibilities
attitudes employees are expected to have
opportunities available to employees
employee's projected compensation for the year
In a service business, your career revolves around:
serving your clients
performing your favorite services
finding a mentor
self-improvement
Tips are income in addition to your regular compensation and:
must be tracked and reported as income on income tax returns
are tax free and not required to be reported
must be declared as income but are not taxed
must be declared as income but are taxed lower
Scheduling clients for their next service appointment before they leave the salon is known as:
rebooking
marketing
retailing
referrals
In a corporate structure, which department typically handles financial planning for employees?
accounting
customer service
human resources
collections
The act of recommending and selling products to your clients for at home use is called:
ticket upgrading
upselling
retailing
defaulting
Ticket upgrading is also called:
tipping
upselling services
budgeting
defaulting
Which of the following is NOT a recommended strategy for getting the conversation started on retailing products?
inform the client of any promotions going on in the salon.
Place the product in the client's hands when possible
Be informed about the merits of using generic store brands
Discuss the products you are using as you use them
A ___ is a document that outlines all the duties and responsibilities of a particular salon position.
job description
job application
cover letter
resume
Which of the following is NOT a method of utilizing social media to promote your business?
offer special promotions through the salon's Twitter account
Offer information and beauty tips on the salon's Facebook page
Suggest that clients perform a search for your salon on Google.
Encourage clients to post a review of your salon on Yelp
Good team players do NOT:
encourage conflict
share their knowledge
build relationships
remain loyal to the salon
Not paying back dept such as a car loan is called:
defaulting
credit
budgeting
amortizing
When selling salon products and services, you should:
assume that you are more knowledgeable than the client
recommend the most expensive options
deliver your sales talk in rapid, aggressive manner
never misrepresent your products or services
Evaluations are commonly scheduled ___ days after hiring.
14
30
60
90
Which of the following is NOT a method of increasing how much money you have available to spend?
increasing service prices
working more hours
retailing less
spending less
To be a good team player, you must:
gossip freely with other team members
be willing to help with whatever needs to be done in the salon
be concerned only with your own success
never be subordinate to anyone
When working on a straight commission basis, they can range anywhere from __% depending on multiple factors
40 to 80
5 to 15
10 to 25
25 to 60
The best way to record your tips and additional income for tax purposes is to keep a ___ log.
daily
weekly
monthly
biweekly
A percentage of the money the salon takes in from sales may be offered to practitioners as a:
tax
tip
commission
salary
Which compensation method is generally best for a new salon professional?
commission only
commission plus tips
tips only
salary only
When you keep and follow a monthly budget, you do NOT:
record your standard monthly expenses
make it possible to plan ahead for bigger expenses
record your typical monthly income
significantly restrict your spending
Until you have at least __ of servicing clients under your belt, you may not be able to make a living on straight commission compensation
5 years
6 months
2 years
1 year
Which of the following people do NOT get overtime pay?
salon manager
salon receptionist
salon manager
hairstylist
Which of these is NOT one of the basic methods of compensation offered by salons?
commission only
tips only
salary plus commission
salary only
A __ approach focuses emphatically on why a client should buy a product.
comissioned
non-compete
hard sell
soft sell
